Paul Wallis

A strategic individual who thrives when faced with organisational challenges. A track record of challenging cultural norms to deliver premium services and encourage engagement. My background has been from the warehouse floor to a senior position. Budget management, overall site responsibility as well as cost and quality delivery are something I pride myself on, knowing in every role I have taken I have delivered large scale projects an continuous improvement benefits.

Operations Manager - GXO Logistics - Peterborough, Cambridgeshire

(2022-09 - 2026-04)

As an operations manager at GXO Peterborough I have had the opportunity to manage all aspects of the site with H & S, Facilities, Inventory and Operations all reporting into myself. I have been able to deliver on all of the below.

• Budget setting, accountability, and reporting
• Managing customer relationships
• QHSE Site strategy
• Maximise profit earnings through performance, contractual and continuous improvement.
• Continuous improvement site lead
• Engagement site lead
• Improved all performances across the site leading to +6% profit year on year
• Delivered all SLA's over a 18 month period whilst embedding operational excellence in many
• Delivered multiple large-scale initiatives over £2.1 million site investment through CI Initiatives, all paying back on delivery within their expected ROI

Ecommerce Operations Manager - Boohoo Group (Formerly Arcadia) - Rugby, Warwickshire

(2019-10 - 2022-07)

As the ecommerce lead for Arcadia & Boohoo I managed numerous aspects of the ecommerce arm including carrier management. I managed an on-site team whilst going through a redundancy piece as well as a TUPE over to Boohoo. This was during the Covid 19 pandemic which saw our ecommerce volumes triple in size due to market closures of our competitors.

• Managing on site customer relations
• Managing external brand demand
• Resource planning & management
• Accountable for P & L of the ecommerce arm of Boohoo Daventry
• Implementation of new WMS and reporting suites
• Site Loss Prevention Lead
• Management of +30 direct reports and +700 indirect

Outbound Manager - Arvato Bertelsmann - Coleshill, Birmingham

(2019-02 - 2019-10)

I was tasked with managing all outbound functions for a large ecommerce operator, driving site safety as well as reducing costs through scoping new carrier network, implementing volume driven planning and supporting CI initiatives.

• Implement site safety strategy.
• Upskilling of internal management structure
• Project Management and delivery (Lean resourcing & 6s initiative)
• Accountable for P & L of all outbound activities

Operations Support Manager - Zara (FTC) - Northampton, Northamptonshire

(2018-10 - 2019-02)

As the operations support manager my key role was to upskill the management team by delivering processflows and introducing a very junior team to HR tools which would support their career. I also delivered a site training plan as well as process mapped each process to deliver clear and precise instructions to new starters. This supported in reducing our attrition rates and inducting +200 new colleagues over peak to deliver against demand.

• Process Flow mapping.
• Bottle neck analysis.
• Inventory Analysis
• Support/Upskill on site management team.
• Delivery of Site peak training plan
• Driving HR upskilling to the junior management team

Shift Manager - XPO Logistics - Adidas - Milton Keynes, Buckinghamshire

(2018-05 - 2018-10)

Daily running of all warehouse operations, ensuring service levels are met whilst contractually and financially we remained as competitive as possible. Developing and delivering of all training materials to the on-site training team

• Go Live support of both Inbound and Outbound functions.
• Management of onsite H & S requirements
• Upskilling of all on site management to use JDA at a super user level.
• Daily Operational finance & Planning meeting
• On site incident controller
• Engaging of Adidas key stake holders on site

Test Analyst/Report lead (secondment) - Arvato Bertelsmann - Coleshill, Birmingham

(2017-11 - 2018-05)

Taking a detailed step by step approach to testing and delivering the JDA WMS requirement. Ensuring customers were engaged at all levels to support the contractual requirements of the site. Working closely with external contractors to ensure configuration of the WMS reporting suite was delivered. This then was used for over 90% of the sites reporting including SLA's & Finance.

• UAT Testing
• Defect Testing
• SSOW documentation development
• Test execution.
• Location and pick sequencing.
• Development of test specifications
• Training of all on site management team to ensure a seamless go live.
• Thorough understanding of defects
• Key stakeholder management (internal and external)

Section Manager – Step up Shift Manager - XPO Logistics – Ted Baker - Derby, Derbyshire

(2016-08 - 2017-11)

I Was the section manager responsible for the pick department, managing pick in line with internal customer requirements (VAS, despatch, wholesale). Accountable with the timely delivery of pick on a multi-channel site. Ensuring that daily outbound operational requirements were consistently delivered.

• H & S Management (daily checks, audits, weekly scoring)
• First line management of 120 direct reports
• Manual priority setting of order-well in line with despatch schedules and strict cut off periods.
• Outbound super user support
• Hourly reporting of capabilities and productivities

Continuous Improvement Team – Trainer – Team Lead - Marks & Spencer - Castle Donington, Derbyshire

(2013-08 - 2016-08)

I was given multiple great opportunities at my time with Marks and Spencer which taught me several skills such as data analysis, Lean techniques and project validating. It was my time at M & S which saw me undertake numerous projects in line with business requirements.

• Project scoping & Delivery
• Management of +200 colleagues
• SSOW creation & delivery
• Risk assessment of internal process
• WMS training and upskilling

GCSE - Henry Mellish Sports & I.T College, Nottingham (2001 - 2006)