Paula Jakubiak

Dynamic and results-focused operations leader with over a decade of progressive experience across high-volume logistics, last-mile delivery, and supply chain management. Proven ability to lead, inspire and develop large multi-disciplinary teams while driving operational efficiency, reducing costs and consistently exceeding performance targets. Commercially aware and data-driven, with a strong track record of translating strategic objectives into actionable operational plans.

Now stepping into a Territory Manager capacity at Evri, combining hands-on field leadership with a broader strategic remit across multiple delivery communities.

Final Mile Territory Manager at Evri (2026-05 – Present)

• Own end-to-end service, cost and performance across multiple Delivery Units, ensuring consistent, compliant and on-time parcel flow with full courier round coverage.
• Analyse real-time digital dashboards and the Evri Service Tracker daily to proactively identify risks, resolve operational issues and maintain service standards across the territory.
• Build and maintain strong working relationships with Evri Business Partners (EBPs), self-employed and SE+ couriers, internal support teams and unions to drive engagement and performance.
• Lead territory budget management with a focus on cost leadership, identifying efficiency opportunities and eliminating unnecessary spend without compromising service quality.
• Drive continuous improvement planning across all Delivery Units, using MI and operational data to implement lasting performance enhancements.
• Motivate and influence a dispersed courier network across multiple sites, fostering a culture of accountability and high performance aligned to Evri values: Do the Right Thing, Be Dynamic and Deliver for Customers.

Community Delivery Manager at Evri (formerly Hermes) (2021-09 – 2026-05)

• Accountable for final mile performance across delivery units through the engagement of 100+ self-employed and SE+ couriers, ensuring customers and clients remained the primary focus throughout the parcel journey.
• Drove continuous improvement using key management information (MI) and operational reports to identify trends, address underperformance and raise service standards across the courier network.
• Monitored and improved core performance metrics including Speed of Service, Next Day delivery, C2C, Collections, and Claims/Enquiries, consistently delivering strong results against national benchmarks.
• Minimised customer enquiries by enhancing the delivery experience through proactive courier engagement, clear communication and swift issue resolution.
• Managed capacity planning and round coverage to ensure full courier availability across all delivery windows, including peak trading periods.
• Maintained safe Health & Safety practices across all delivery units and ensured Code of Conduct failures were identified, documented and resolved promptly and fairly.

Shift Manager at DO&CO (British Airways Contract) (2021-07 – 2021-09)

• Managed shift operations within a fast-paced airline catering warehouse, overseeing team performance against tight turnaround schedules.
• Led dynamic workforce planning and real-time staffing adjustments to meet fluctuating flight demand and production volumes.
• Introduced workflow process improvements that measurably increased productivity and reduced operational errors.
• Maintained strict compliance with aviation health, food safety, and regulatory standards throughout all shift activities.
• Delivered focused training sessions to upskill operatives, improving both individual competency and overall shift efficiency.

First Line Manager at DHL Supply Chain – CP2 (Life & Science Contract) (2020-10 – 2021-06)

• Joined to support the successful launch and stabilisation of a new logistics operation, overseeing a team of 100+ warehouse operatives from day one.
• Developed, documented and embedded standardised operating procedures (SOPs) to drive efficiency and ensure consistent service delivery.
• Introduced safety protocols and compliance frameworks aligned with pharmaceutical and life sciences regulatory requirements.
• Utilised performance data and trend analysis to identify operational bottlenecks, implementing improvements that enhanced throughput and accuracy.
• Built strong working relationships with key stakeholders, ensuring operational practices remained aligned with evolving business objectives.

Warehouse Operative → Shift Manager at DHL – Flight Assembly Centre (2012 – 2020)

• Progressed through multiple levels of operational responsibility over eight years, from warehouse floor to leading shifts of up to 50 staff.
• Supported British Airways flight catering logistics, ensuring precision and compliance within one of the UK's most time-critical supply chains.
• Developed and delivered training programmes that improved team efficiency, accuracy, and adherence to aviation logistics standards.
• Built a strong foundation in operational management, people leadership and continuous improvement practices that underpin career progression to date.

A-Levels in English, Mathematics & ICT – East Berkshire College, Langley (2008 – 2011)