Programme Participant (Restart FEDCAP) - Get Skills Employment & Training Ltd
(2025-12)
- Actively participated in program activities, discussions, and exercises to maximise benefits.
- Conducted self-assessments to identify skills, strengths, weaknesses and career interests.
- Set achievable career goals and worked towards them with program support.
- Engaged to build employability skills in communication, teamwork and problem-solving.
Community Protection Officer - Crawley Borough Council
(2024-06 - 2025-03)
- Investigated reports of anti-social behaviour, noise nuisance, and environmental offences in line with relevant legislation.
- Conducted patrols and site visits to gather evidence, engage with the public, and provide reassurance within the community.
- Issued warnings, notices, and enforcement actions where necessary to protect public spaces and residents.
- Worked collaboratively with police, housing teams, and partner agencies to resolve ongoing community safety issues and support victims.
Detention Custody Officer - SERCO Immigration
(2023-06 - 2023-08)
- Managed detainees with varying immigration statuses, including those facing potential removal from the UK.
- Ensured the safety, security, and welfare of individuals while treating all detainees with dignity, respect, and fairness.
- Supported detainees through daily routines, movements, and appointments in a secure environment.
- Maintained accurate records and followed strict procedures in line with legal and organisational standards.
Revenue Protection Inspector - Southwest Trains / South Western Railways
(1999-06 - 2023-02)
- Inspected tickets and travel documents to ensure compliance with railway byelaws and fare regulations.
- Challenged fare evasion professionally, issuing penalty fares and reporting offences where appropriate.
- Provided clear information and assistance to passengers while maintaining a visible presence on services and stations.
- Completed accurate reports and worked alongside colleagues and British Transport Police when required.
Customer Service and Stock - Tesco, Purley and Sutton
(1990 - 1998)
- Delivered high-quality customer service by assisting customers with enquiries, complaints, and product selection.
- Replenished, rotated, and organised stock to ensure availability and attractive product displays.
- Operated tills accurately, handling cash and card payments in line with company procedures.
- Maintained a clean, safe, and well-organised shop floor in compliance with health and safety standards.
- Worked effectively as part of a team to meet daily targets and support smooth store operations.
