Paulina Ewa

A polite and friendly individual with experience working in luxury retail. Understanding of how to deliver high quality customer service by making sure that customers are satisfied and happy with their experience in the Boutique. Knowledge and experience of taking card and cash payments and making sure that the boutique is well presented at all times.

Able to work by herself, as well within a team by supporting colleagues if required. Currently looking for further opportunities within luxury customer service experience to build on previous positions.

Sales Assistant - Loop Generation South Kensington - South Kensington

(2022-04 - 2024-01)

• Selling pre-owned luxury items like Hermes, Chanel, Dior, Prada, Gucci, Missoni, D&G, Saint Laurent etc
• Greeting all the clients
• Cashier - taking payments from the clients
• Helped customers select products that best fit their personal needs
• Making sure the store looks presentable at all the time – checking the standards
• Style advisor
• Contact the clients on regular basics to invite them back to the store by sending pictures of the items and emails

Sales Assistant Temporary Position - Sotheby's New Bond Street - New Bond Street

(2021-06 - 2021-08)

• Opened and closed the Showroom by my own, including carrying on expensive jewelry every morning & evening from the Security Department
• Greeting all the clients
• Cashier - taking payments from the clients, filling up the invoices, arranging delivery to their home address
• Selling art prints, fine jewelry, furnitures, luxury handbags, Rolex & Patek Philippe watches
• Helped customers select products that best fit their personal needs
• VM in the Showroom - able to help with VM in the Boutique
• Replying to the clients enquiries, sending them all the information about the products
• Working in Excel in daily basis, creating & updating spreadsheets, reports

Sales Assistant - Stuart Weitzman Regent Street - Regent Street

(2020-02 - 2021-01)

• Greeting all the clients
• Opened and closed the Boutique, including counting cash floats and making bank deposits
• Cashier- taking payments from the clients
• Helped customers select products that best fit their personal needs
• Maintained visually appealing and effective displays for the entire Boutique
• Educated clients on products and service offerings
• Answered customers questions and addressed problems and complains in person and via phone
• Reaching and exceeding sales targets set
• Build strong relationships with clients and promote repeat custom and footfall
• Maintained accurate & up to date product knowledge
• Discuss with clients and give advices on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Execute markdowns and price changes
• Pay by link
• Waiting list

Sales Assistant - Missoni Sloane Street - Sloane Street

(2019-02 - 2020-01)

• Greeting all the clients
• Cashier- taking payments from the clients
• Client book- contacting VIC clients, inviting them to the store for a private sales
• Stock check
• Making sure the store looks presentable at all the time – checking the standards
• Style advisor
• Provide luxury customer service
• Successful in cross selling & up selling
• Works well under pressure
• Being able to cover the Boutique by my own (opening the store, serving the clients, taking payments, picking up the phone, checking the standards, counting the items, closing the store)
• Receiving deliveries – pricing the products, tagging and organising space for new deliveries
• Excellent at teamwork- helping my colleagues when needed, sharing transactions, bringing drinks for our clients when needed
• Alterations
• Trained for Mystery Shopper & Phone Mystery Shopper
• VM in store- able to help with VM in the Boutique

Sales Assistant - Coach House Regent Street - Regent Street

(2017-09 - 2018-12)

• Greeting my customers
• Serving and assisting my clients
• Successful in the VIC clients
• Contacting my VIC clients
• Achieving targets and UPT
• Ladies Ready To Wear Specialist
• Providing RTW training to my work colleagues
• Promoting Made To Order Service
• Provide high luxury customer service
• Trained for Mystery Shopper
• Finding possible in impossible

Stockroom runner - La Perla Harrods Knightsbridge - Knightsbridge

(2017-07 - 2017-09)

• Receiving deliveries
• Making sure products are in right places
• Helping my work colleagues when they need
• Tidying up the shop floor

Sales Assistant - TK Maxx, Hammersmith - Hammersmith

(2015-06 - 2017-07)

• Greeting customers and answering questions
• Taking payments at the till point
• Supervising fitting rooms
• Making sure the shop floor is clean and presentable
• Putting out stock onto the shop floor

College of Economic (2009 - 2013)

QCF Certificate in Business and Administration - Business Administration (2021-02 - 2021-03)

Certificate - HR Management (2021-11 - 2021-11)

Course - International and Strategic Human Resource Management (2021-11 - 2021-11)

Course - Human Resources - Employee Management and Training (2021-11 - 2021-11)