Paulina Petoral

I have over [25] years in hospitality experience, I have a proven knack for boosting staff morale and guest satisfaction, two critical elements for a thriving hotel.

At my previous properties Marriott Hotel in Dubai, Palm Plaza Hotel Manila, Peckforton Castle Tarpoley and Holiday Inn Express Crewe I initiated a staff training program that decreased turnover by 80% and increased guest satisfaction maintaining a green passing score.

By fostering a supportive work environment and streamlining guest services, our team always passed the brand standard audit year after year.

Although my field of expertise is in Housekeeping Operations, I have had sufficient training in all departments of the hotel during my tenure at Renaissance Dubai Hotel as part of preparing us to become junior managers.

I understand Brand Standard, CAPEX, Cost control, payroll, hiring and training and building a team from scratch.

I am eager to bring my expertise to your company and help elevate your guest experience to new heights.