Head of Service Central Delivery
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Although I have spent the last 26 years with the NHS many of the skills I have gained are transferable, e.g. understanding strategy, leadership, team management, motivating others and problem solving to name a few. Whilst in my twenties and early thirties, I worked in the hotel and hospitality industry which absolutely honed my people skills. I also have good organisational skills and a keen ability to learn and adapt to any situation I work in.
I pay great attention to detail and I believe I exhibit courtesy and respect for all. I can accept direction and complete tasks unobtrusively. I hold a clean UK driving licence and a current Disclosure and Barring Service (DBS) certificate.
I have 26 years' experience within the Ambulance Service managing people, systems and processes, delivering excellent patient care. This year my department won two very significant awards in our industry, Accredited Centre of Excellence and Emergency Medical Dispatcher of the Year. I have recently lead a £1000,000 refurbishment in both of our Emergency Operations centres whilst still delivering and achieving all standards, in a live environment.
Head of Service Central Delivery at Yorkshire Ambulance Service (2017-07 – Present)
Working within Accident & Emergency (A&E) Operations, the Head of Service Central Delivery oversees the strategic direction of the Emergency Operations Centres, driving continual improvement to ensure local delivery across the Trust is first class and consistently complies with the Trust's clinical governance strategy, NHS England and Clinical Quality Care Commission (CQC) essential standards. My role also has the responsibility to take a strategic lead on Emergency Preparedness Resilience & Response (EPRR) ensuring appropriate plans are in place and always in readiness to report to the Safety Advisory Board. I ensure that the vision and plans of the Trust are delivered through robust line management and strong performance management frameworks to ensure accountability and ownership.
Deputy Head of Ambulance Control Centres at Scottish Ambulance Service (2012-07 – 2017-07)
Working within A&E Operations, the Deputy Head of Ambulance Control Centres oversees the strategic direction of the Emergency Operations Centres driving continual improvement to ensure local delivery across the Service is first class and consistently complies with the Service clinical governance strategy. Managing and setting the strategic objectives across the three control centres. I communicate clearly and concisely both verbally and in writing, demonstrating an understanding of NHS context and the current and future operating environment.
Head of Service at Yorkshire Ambulance Service (1997-03 – 2012-07)
Working within A&E Operations, the Head of Service Emergency Operations Centre will oversee the tactical delivery of the service via the Control Room, driving continual improvement to ensure local delivery across the Trust is first class and consistently complies with the Trusts clinical governance strategy, NHS England and CQC essential standards. My role also has responsibility for over 500 staff and managers, delivery of all key performance indicators (KPIs), and responsible for ensuring all staff are trained in command and control and can safely deliver patient care in line with all agreed processes and procedures.
Licensee – The Golden Pheasant at Grand Metropolitan Retail (1983 – 1997)
Liquor License and Gaming License holder, responsible for the recruiting, training and supervising staff, managing budgets, planning and problem solving, promoting and marketing the business and customer service. I also organised social events such as live music and comedy evenings, whilst ensuring compliance with health and safety legislation and licensing laws.
GCSEs – Alloa Academy (1980-06)
