Pauline Kerr

Friendly, outgoing and highly motivated individual returning to work after raising a family, including caring for two disabled children. Strong communication, organisation and customer service skills developed across administration, sales, team management and community work. Quick to learn, reliable and passionate about helping others and making a positive contribution every day.

Currently volunteering as Charity and Community Manager for Solent Sports FC, coordinating multiple teams, organising events and maintaining strong relationships with charities and the local community. Known for excellent focus, problem-solving abilities and strong pattern recognition skills.

Charity and Community Manager (Volunteer) at Solent Sports FC (2024-01 – Present)

• Organise and coordinate 18 football teams playing fortnightly fixtures
• Manage the charity league and support community fundraising activities
• Coach a charity football team and currently working towards coaching badges
• Liaise closely with supported charities and community partners
• Organise and attend events on behalf of the club
• Maintain strong communication across teams, volunteers and organisations

Party Planner / Manager at Ann Summers (2006-01 – 2009-12)

• Progressed from Party Planner to Manager
• Managed sales activities and team delegation
• Handled bookkeeping and administration duties
• Built and supported a successful sales team
• Achieved company performance targets leading to company car awards

Call Centre Advisor at Natural Health Supplements Call Centre (2003-01 – 2006-12)

• Handled inbound customer calls professionally and efficiently
• Processed data entry and customer information updates
• Supported upselling opportunities where appropriate
• Assisted with staff training relating to natural health supplements

Data Input Clerk at Ministry of Defence (MOD) (2001-01 – 2003-12)

• Assisted with converting paper records into digital systems
• Managed data input for radiation dose meters across military bases and submarines
• Maintained accuracy and confidentiality of sensitive information
• Worked efficiently to meet strict project deadlines

Insurance Claims Advisor at Insurance Brokers (1990-01 – 2001-12)

• Started as a Filing Clerk and progressed to Insurance Claims Advisor
• Managed customer claims and case handling
• Provided support to both satisfied and distressed customers
• Developed strong face-to-face customer service experience
• Gained knowledge of insurance procedures and relevant legal processes

GCSEs – St Vincent Secondary School, Gosport A Level in Mathematics – St Vincent Secondary School, Gosport