Pavan Tejas Puli

DevOps and cloud infrastructure engineer with 5+ years of hands-on experience supporting, maintaining, and improving live services across Linux-based cloud environments. Proven ability to monitor systems, respond to incidents, troubleshoot production issues, and contribute to service reliability in fast-paced, collaborative teams. Comfortable working with AWS and Azure cloud platforms, scripting in Python and Bash, writing SQL queries for data investigation, and contributing to automation and CI/CD pipeline improvements.

Experienced working within large, cross-functional organisations alongside software engineers, analysts, and product teams. Customer-focused with a strong commitment to service quality, continuous improvement, and team collaboration. Eligible for SC clearance with continuous UK residency since 2019.

DevOps Engineer at Royal Mail Group (2024-02 – 2025-09)

• Supported and maintained live production environments on Azure, owning incident response, root cause analysis, and resolution for platform and service issues affecting critical systems.
• Monitored system performance and availability using Azure Monitor and Application Insights, configuring alerting and dashboards to detect and respond to incidents proactively.
• Performed SQL-based data investigation and reporting to support service performance analysis, infrastructure health checks, and operational decision-making across the platform.
• Administered Linux-based virtual machines and application environments, configuring servers, managing logs, and resolving OS-level issues across development and production systems.
• Contributed to automation and CI/CD pipeline improvements using Azure DevOps and Terraform, reducing manual toil and improving deployment consistency across 15+ engineering teams.
• Collaborated across IT Services, working closely with software engineers, analysts, and product teams in an agile environment to support continuous service improvement.

Platform Engineer at Sainsbury's Technology (2022-01 – 2024-01)

• Supported live cloud infrastructure across Azure and AWS for one of the UK's largest retailers, maintaining service availability and responding to incidents and alerts.
• Built automation scripts in Python and Bash to reduce manual operational tasks, improve deployment repeatability, and support data management and reporting activities.
• Contributed to system monitoring improvements, implementing centralised log aggregation, distributed tracing, and proactive alerting that reduced MTTR by approximately 35%.
• Worked collaboratively in agile teams, participating in knowledge sharing, supporting junior team members, and contributing positively to team development and continuous improvement.

Infrastructure and Automation Engineer at Rapyder Cloud Solutions (2020-06 – 2021-12)

• Delivered cloud infrastructure support across AWS and Azure for multiple client engagements, managing EC2, S3, IAM, networking, and Linux-based application environments.
• Supported incident management and service reliability, configuring CloudWatch monitoring and alerting aligned to client SLA and uptime requirements.
• Developed Python and Bash automation scripts to support consistent infrastructure provisioning, data pipeline management, and operational reporting.

MSc in Computer Science – University of Hertfordshire

B.Tech in Information Science – CMRIT