Pavel Daskalov

Lead daily team allocation and workflow distribution across multiple operations processes to maximise efficiency and ensure consistent achievement of KPIs. Execute and oversee a range of operational activities—including platform Sign-Ups, Top-Ups, Drawdown mailboxes, AML checks, and DDI/BWA processes—in line with client procedures and regulatory standards.

Finance Operations Subject Matter Expert - FNZ - Edinburgh, United Kingdom

(2024-11)

Lead daily team allocation and workflow distribution across multiple operations processes to maximise efficiency and ensure consistent achievement of KPIs. Execute and oversee a range of operational activities—including platform Sign-Ups, Top-Ups, Drawdown mailboxes, AML checks, and DDI/BWA processes—in line with client procedures and regulatory standards.

• Perform accurate cash matching within Top up, maintaining high levels of financial and customer integrity. Skilled in investigating operational issues, conducting root cause analysis, and implementing fixes.
• Producing performance and KPI reports to support continuous improvement across teams.
• Conduct regular quality assurance reviews to uphold processing standards, identify risks, and drive corrective actions.
• MI Statistics handling, pulling, analysis and reporting.
• Utilise Excel to extract and report on operational data, supporting informed decision-making.
• Deliver training and mentorship to new and existing staff, enhancing team capability and performance.
• Prepare and present reports to senior management, recommending process improvements to increase efficiency and reduce risk.
• Continuously review and enhance operational procedures.
• Act as a key point of support for colleagues, providing guidance and resolving queries, while also representing the team in projects and escalating issues to senior stakeholders when required.

Data Entry Administrator - NHS/NSS - Edinburgh, United Kingdom

(2023-11 - 2024-06)

Worked in medical prescription keying with nDCVP

• Accurately inputting patient demographic information into electronic health records (EHR) systems.
• Ensuring compliance with data entry protocols and standards to maintain data integrity.
• Maintaining confidentiality and security of medical records.
• Performing data quality checks to identify and correct any discrepancies in patient medical records

Assistant Dietician - Mediva Clinic - Sofia, Bulgaria

(2022-06 - 2022-10)

• Empowered individuals to manage nutrition and overall wellness with sustainable habits.
• Advised clients about nutrition-related behaviour change to support goal achievement.
• Helped clients set long-term goals, with periodic check-ins to support necessary changes and adjustments.

BSc Hons - Nutrition - Queen Margaret University (2023-07)

Certificate - Chemicals and Health - John Hopkins University (2020-03 - 2020-06)

Diploma of Higher Education - American College of Sofia (2017-06)