Pavithra Venkatraman

Assistant Administrative Officer

Talent

Livingston, EH54 6GE, United KingdomMember since 31 May 2026

Verbal and Written communicationOrganisational skillsCustomer serviceAdministrative supportData managementTime managementMicrosoft Office SuitesGoogle Office SuitesSEOSocial Media Management

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Verbal and Written communicationOrganisational skillsCustomer serviceAdministrative supportData management

About

Highly driven and accomplished individual with over 2 years of administrative, organisational, and customer service experience. Known for being approachable, personable, and proactive in providing comprehensive administrative support. Previous experience of 4 years, developing content for websites, blogs, marketing copy, advertising materials and social media. Actively seeking opportunities to further enhance and apply my valuable skills.

Experience

Assistant Administrative Officer - HMRC

(2023-10)

Answer and manage incoming and outgoing calls while recording accurate messages.
Answer phones and perform clerical office functions to address queries, concerns and issues, escalating complaints to management.
Identify data discrepancies through careful analysis, promptly researching issues for quick resolutions.
Safeguard sensitive and confidential data in compliance with security best practices.
Interview customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Process payments and set up payment arrangements for customers over the phone.
Quickly achieve targets for call volume and payments received.

Freelance Content Writer - Zoho Corporation

(2017-12 - 2018-04)

Develop content for blogs and articles on various topics related to technology, fashion, lifestyle, business etc.
Write diverse product descriptions for eCommerce clients on apparel, accessories, furniture, appliances, etc.
Conduct in-depth research and analysis to understand subjects and topics for better content creation.

Content Writer - CES Limited

(2015-09 - 2020-02)

Develop original and creative content for eCommerce clients.
Write descriptions for a wide range of products.
Perform research to collect data and gather images to develop relevant content.
Develop formats as a team to create content for specific projects to ensure uniformity.
Work on multiple projects in a given time frame to meet deadlines.
Edit, rewrite & proofread content to meet client requirements.