Pearse McLaughlin

I am a dedicated professional with experience in customer-facing roles, project management, and team collaboration. I excel at managing tasks efficiently, troubleshooting issues, and adapting to changing environments. With a strong background in problem-solving, I'm looking to bring my skills to a fast-paced retail or factory setting, contributing to a team environment while ensuring high-quality service and operational success.

I'm eager to learn new skills and grow within an organization that values hard work, reliability, and customer satisfaction.

Consultant and Project Manager for Retail and Government Projects at Coliance Ltd (2024-08 – 2026-05)

• Collaborated with clients to understand needs, ensuring high levels of satisfaction through tailored solutions.
• Worked independently and with a team to manage upgrades and system implementations, ensuring smooth transitions and minimal disruptions to operations.
• Provided documentation and training for clients to ensure seamless adoption of new systems and processes.
• Coordinated logistics and timelines for project deliverables, consistently meeting deadlines.

Consulting Engineer / Customer Relations Specialist at Eliassen Group (2021-03 – 2024-08)

• Engaged with clients to gather project requirements and expectations, ensuring the timely and successful delivery of services.
• Collaborated with cross-functional teams to ensure project objectives were met efficiently.
• Supported teams in troubleshooting issues and provided solutions to ensure ongoing customer satisfaction.
• Assisted in the creation of training materials and operational documentation.

Sales Assistant at Kenny's Convenience Store (2020-09 – 2021-03)

• worked tills and fuel pumps.
• Assisted customers with queries and issues
• Ensured the shop floor was clean and kept to a high standard
• Stocked shelves and faced off inventory.

Junior Customer Service & Technical Support at Rapid 7 (2018-06 – 2019-07)

Placement Year

• Supported customers through troubleshooting issues and resolving technical problems with their products.
• Assisted in training new customers and ensuring smooth onboarding experiences.
• Provided hands-on assistance during the implementation phase of projects, ensuring client needs were met.

BSc in Computer Science – University Of Ulster, Jordanstown (2017-09 – 2020-11)

Foundation Degree in Computer Science – NRC, Ballymena (2015-09 – 2017-07)

3 A-Level's

8 GCSEs