Nursery Nurse/Customer service - Bright Horizons Family Solutions - City
(2017-09)
Caring and proactive Nursery Nurse with strong customer service skills, experienced in building positive relationships with parents and carers, offering reassuring face to face or phone call communication, and providing a welcoming and supportive environment for families
- Excellent parent communication - one to one calls and emails with parents, on children updates and progression
- Support the nursery office with filing, photocopying, printing, and paperwork
- Promoted a warm, inclusive environment where every child and parent feels values
- Relationship-building with customers/visitors and families
- Handling enquiries and concerns professionally
- Providing a safe, friendly and supportive environment
- Strong teamwork
- Patience, empathy, and active listening
- Assisted with maintaining accurate child records and documentation
- Greeted parents and visitors, delivered a warm and professional welcome, and handled enquiries
- Helped keep the reception and office area tidy, organised, and efficient
- Communicated effectively with parents and staff, ensuring smooth daily operations
- Provided support with basic computer tasks and administrative tasks
- Ensured the safety, wellbeing, and supervision of children from infancy to early adolescence
- Planned and supported engaging and educational activities
- Built strong, trusting relationships with parents and carers through clear communication and reliability
- Planned and delivered engaging educational activities that promoted children's development and wellbeing
- Recognised for professionalism, and teamwork in fast-paced childcare and office environments
- Gained valuable experience in customer service, and administrative support
- Supported smooth nursery operations by assisting with office organisation and duties
Nannying / Baby-sitting - N/A - London
(2022-09 - 2024-06)
- Carried out day to day duties accurately and efficiently
- Communicated with parents regularly, providing comforting updates on child's happiness, safety and wellbeing
- Consistently maintained safe and hazard-free environment for optimum child safety and security
- Organised daily routines, schedules, and school runs, demonstrating planning skills
- Kept notes on routines, health needs, and activities
- Ensured children's safety and wellbeing at all times
- Observed children's development and maintained a nurturing, safe environment
- Supervised playtime and encouraged positive behaviour and social development
- Maintained excellent communication with parents regarding progress, routines, and wellbeing
- Demonstrated flexibility and reliability, consistently arriving prepared and punctual
- Organisation & routine management
- Clear communication with parents
- Responsibility & reliability
- Time management
- Safeguarding & child supervision
Tottenham Hotspur Stadium Caterer - Center plate - City
(2016-02 - 2016-05)
- Served customers efficiently in a fast-paced setting
- Managed orders, maintained service areas, and ensured high-quality customer service
- Provided excellent customer service to stadium guests, ensuring a positive experience
- Followed health and safety practices at all times
- Multiple tasks simultaneously in a fast-paced environment
- Demonstrated reliability, punctuality, and professionalism
- Communicated effectively with colleagues and supervisors
- Delivered excellent customer service consistently during high-volume events
- Maintained clean and organised work areas under pressure, ensuring hygiene and safety standards
Retail assistant - Warehouse Clothing - London
(2015-10 - 2015-10)
- Supported customers with queries, restocked items, and maintained shop floor organisation
- Offered a friendly welcome and ensured a positive shopping experience
- Maintained store organisation
- Assisted customers with product selection
- Ensured the shop floor was clean, tidy, and well organised at all times
- Followed company procedures, including health and safety guidelines
- Consistently delivered positive customer experiences
- Developed strong communication, teamwork, and problem-solving skills
- Gained valuable experience in customer communication and organisation
Teaching Assistant (Work Experience) - Lancastrian Infants' School - London
(2015-04 - 2015-04)
- Assisted with classroom admin, such as preparing materials and organising resources
- Helped supervise children in class, at break, and during activities
- Supported classroom teacher with behaviour management, promoting a positive learning environment
