Pertunia Chauke

I am a dedicated, professional, and compassionate individual with two years of experience in an emergency call centre environment. I have developed strong communication, problem-solving, and multitasking skills while handling emergency calls, assessing incidents, and dispatching the appropriate assistance quickly and accurately. I remain calm under pressure, pay close attention to detail, and always treat callers with empathy and respect.

My experience has equipped me with a solid understanding of emergency response procedures, incident reporting, and maintaining confidentiality. I am committed to promoting safety and security by ensuring that every call is handled efficiently and that accurate information is communicated to emergency response teams. I am eager to contribute my skills, work ethic, and commitment to public safety in a professional organisation where I can continue to make a positive difference in protecting lives and supporting the community.

OBJECTIVE To obtain an Emergency Call Centre, Safety and Security position where I can use my two years of emergency call centre experience, strong communication skills, and ability to remain calm under pressure to provide efficient emergency response services, ensure public safety, and contribute to the success of the organisation.

Frontliner at Azoza

• Answer emergency calls promptly and professionally.
• Gather critical information, including the caller's location, nature of the emergency, and contact details.
• Stay calm and reassure callers during stressful or life-threatening situations.
• Prioritize incidents based on the severity and urgency of the emergency.

Call intake intern at Netcare 911

• Provide pre-arrival instructions, such as CPR guidance or first aid instructions, when required and authorized.
• Monitor emergency units and maintain communication until the incident is resolved.
• Record accurate and detailed information in the dispatch or call management system.
• Coordinate with emergency responders and other agencies to ensure an effective response.

BLS/Covid-19 Screener at New Danmark Collier

• Conducting COVID-19 screening for employees and visitors.
• Monitoring and recording employees' temperatures and symptoms.
• Educating workers on COVID-19 prevention measures and workplace health protocols.
• Promoting proper hand hygiene, mask use, and physical distancing

BLS at Vemed Ambulance services

• Assist the ambulance crew in responding to emergency and non-emergency calls.
• Help safely lift, move, and transport patients using stretchers and other equipment.
• Monitor and provide basic care to patients under the supervision of qualified medical personnel.
• Assist with basic first aid and emergency care when required.

Security officer at Imvula Security services

• Protect people, property, and company assets.
• Control access to buildings and premises by checking identification and issuing visitor passes.
• Patrol the premises on foot to prevent theft, vandalism, and unauthorized access.
• Respond promptly to security incidents, emergencies, and alarms.
• Complete incident reports, occurrence books, and daily activity logs accurately.

Grade 12 – P.P.Hlungwane SS (2011)

Grade B – Sizwane Security services

National key point; General Security Practices – Imvula Security services

Firefighter 1 &2; Hazardous materials Awareness and operational; Basic Ambulance Certificate – Impact Emergency Technology