Solutions Consultant / Business Analyst
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Solutions Consultant, Business Analyst and Developer with 25+ years of experience across pre-sales, post-sales, solution architecture, and business analysis for contact centre, workforce engagement (WEM), CRM, and analytics platforms. Verint WEM Certified Consultant with a proven track record of delivering 100+ enterprise and SMB trainings, driving rapid adoption, optimisation, and measurable business outcomes, while achieving 80%+ SLA-compliant case closure in application support. Strong expertise in requirements analysis, stakeholder management, solution design, and system integration, with hands-on experience across Verint WEM, Five9 WFM, Puzzel WFM, CRM, APIs, and SQL.
Known for bridging business and technical teams to deliver scalable, data-driven solutions that support deal closure, successful implementations, and long-term customer value.
Solutions Consultant, Business Analyst and Developer with 25+ years of experience across pre-sales, post-sales, solution architecture, and business analysis for contact centre, workforce engagement (WEM), CRM, and analytics platforms. Verint WEM Certified Consultant with a proven track record of delivering 100+ enterprise and SMB trainings, driving rapid adoption, optimisation, and measurable business outcomes, while achieving 80%+ SLA-compliant case closure in application support. Strong expertise in requirements analysis, stakeholder management, solution design, and system integration, with hands-on experience across Verint WEM, Five9 WFM, Puzzel WFM, CRM, APIs, and SQL.
Known for bridging business and technical teams to deliver scalable, data-driven solutions that support deal closure, successful implementations, and long-term customer value.
Bachelor of Science (B.Sc.) in Computer Applications
Dublin City University, Ireland | Oct 1994 – May 1997
