Pricing Strategy Analyst - IAG Cargo - Carrus Cargo Centre, Sealand Road, Hounslow, Middlesex, TW6 2JS
(2024-10)
- Manage strategic pricing initiatives across the MEPABA region (Middle East, Pakistan, Afghanistan, Bangladesh and Africa).
- Lead global RFP activities, supporting commercial growth and profitability objectives.
- Conduct market research and pricing analysis to support commercial decision-making and maximise revenue performance.
- Develop and maintain pricing recommendations through dynamic pricing models and SPOT pricing tools.
- Deliver weekly KPI reporting and performance tracking through Tableau and Excel dashboards.
- Produce forecasting and commercial performance analysis to support strategic planning.
- Manage fuel and cost analysis, implementing data-driven pricing strategies to optimise margins.
- Led the automation and standardisation of RFP processes, improving operational efficiency.
- Prepare contract amendments and commercial addendums in partnership with Compliance teams.
- Support joint commercial projects with Qatar Airways.
- Conduct commercial engine audits using BWISE, ensuring pricing compliance, data accuracy and governance standards.
Revenue Analyst - Warner Hotels - 1 Park Lane, HEMEL HEMPSTEAD HP2 4YL
(2022-08 - 2024-09)
- Performed long-term strategic analysis of hotel revenue performance against budget and forecast targets.
- Produced quarterly forecasting reports and commercial insights highlighting performance-to-go opportunities.
- Identified pricing challenges and revenue opportunities across hotel operations and departments.
- Provided commercial support to Sales and Marketing teams through KPI analysis and revenue reporting.
- Automated reporting processes using VBA and Python, improving reporting efficiency and reducing manual effort.
- Produced STR market share reporting and competitor pricing analysis.
- Developed weekly Tableau reporting to support commercial decision-making.
- Led key business projects, including customer segmentation and 2024 target-setting initiatives.
- Supported the implementation of a new commercial engine and enterprise data platform.
Junior Analyst - Rakuten Advertisement - 71 Queen Victoria St, London EC4V 4AY
(2022-03 - 2022-07)
- Automated business reporting processes to increase efficiency and data accuracy.
- Produced account performance reviews and commercial insights for stakeholders.
- Monitored and reported on key performance indicators.
- Developed basic forecasting and trend-analysis reports.
- Generated return-day performance reporting.
- Supported data and code-clean-up initiatives through GitHub-related project activities.
Collections Analyst - Citrix System UK Ltd - Chalfont St Peter, Gerrards Cross SL9 0BG
(2019-11 - 2022-02)
- Managed customer accounts across the Nordics, Middle East and Mediterranean regions.
- Produced weekly cash flow and collections reporting across the EMEA region.
- Investigated and resolved discrepancies between invoices, purchase orders and customer statements.
- Performed credit checks and risk assessments.
- Created manual billings and supported account reconciliation activities.
- Worked closely with internal and external stakeholders to resolve complex account issues.
Sales Admin & Contact Centre Specialist/Customer Service Representative - Ariston Thermo UK - Artisan Building, Hillbottom Rd, High Wycombe HP12 4HJ
(2018-01 - 2019-11)
- Managed customer relationships and administrative support activities for key business partners.
- Delivered customer service and account management support.
- Supported the escalation team in resolving complex customer cases.
- Contributed to the company's Zero Waste initiative alongside international teams.
- Managed engineer parts inventory and spares requirements.
- Assisted with maintenance and development of the Ariston Portal platform.
