Peter Whitehouse

Experienced Business Process Analyst and Organisational Development professional with expertise in Enterprise Resource Planning, business process reengineering, Lean, Six Sigma, and Systems Thinking methodologies. Proven track record in public sector transformation, continuous improvement delivery, and strategic organisational development across multiple local authorities and government agencies.

Senior Business Process Analyst at Nottingham City Council (2015-07 – Present)

Support delivery of Enterprise Resource Planning software (Oracle Fusion) for HR and Finance functions across the East Midlands Share Service Partnership. Build trust and culture of openness through working relationships across the partnership at all levels.

• Delivery of BPR, Lean, Systems Thinking, Six Sigma improvement projects; special focus on Adult Social Care, Sports and Leisure; Asset Management; HR & Financial Services; and Data Protection.
• Coaching, training and support to develop knowledge and learning on business process improvements.
• Develop strategies for business and organisational development. Developing and delivering Lean, Six Sigma, and continuous improvement training programmes specific for the public sector.

Knowledge Management Project Manager at Derby City Council (2014-04 – 2015-06)

• Delivery of the corporate ICT knowledge & information portal projects.
• Delivery of continuous improvement / service improvements through business tools and techniques.
• Introduction of Lean Systems Thinking to the corporate delivery team.
• Manage the LGA Breakthrough Project on Open Data for Asset Management (£52k budget).

ICT Projects Manager at Derby City Council (2011-09 – 2014-04)

• Support delivery of the corporate transformation programme.
• Delivery of enabling ICT projects for capital accounting, document management, geographic information systems and asset management (£1.1m budget).
• Support data migration and standards for HR / Finance solution development.
• Promote and deliver service improvements through use of business improvement techniques (Lean Thinking, Systems Thinking, and Six Sigma).

Organisational Development Consultant at Nottingham City Council (2007-10 – 2011-09)

• Create and develop strategies and support service improvement through use of business improvement techniques.
• Constructively challenge way of thinking and working in a positive approach that maintains working relationships.
• Direct and manage the Nottinghamshire Improvement and Efficiency Groups Programme on Lean Systems Thinking reviews (£330k budget).
• Act as Programme /project manager for corporate improvement programme. Manage work-stream leads for continuous improvement and value for money.

Business Change Support Officer - East Midlands at Government Connects Programme, Dept. of Communities and Local Government (2006-06 – 2007-10)

• Support the national technology infrastructure programme (GCSX).
• Advise and support development of a national approach to information security and risk assessment, and support the National Process Improvement Programme.
• Support the requirement of Local Authorities joining Gov Connect in East Midlands and to deliver early adopters with business change and business case development for use of secure networks and customer identification.

Programme / Project Manager at Derbyshire Dales District Council (2003-02 – 2006-06)

• Meet the priority outcomes from the e-Government Agenda and manage the £2.1m budget. Deliver innovate ICT strategic projects to provide a more effective and efficient services.
• Project manage core IT systems: financial management, CRM, development services, intranet and internet services, remote access, call handling, and webforms.
• Act as the Council's representative to the Derbyshire Partnership and assist with the delivery of their outcomes, and have the responsibility to make decision of the Council's behalf.

GIS Manager / IT Business Analyst at Rushcliffe Borough Council (1994-01 – 2003-02)

• Manage technical and architectural changes to solutions and provide guidance and training to support users, including the development and use of Geographic Information Systems.
• Coordinated relationships with other departments on solution / process improvements and deployments, and help standardise procedures / processes across all operating groups.

IT and Cartographic Technician at Institute of Planning Studies, University of Nottingham (1986-10 – 1994-01)

• Managed technician and cartographic support to research and teaching activities.
• Support research and development in electronic planning and statistics.

Committee member at British Standards Institute (BSI) (2018-06 – Present)

Advice and consultation on methodologies for business process improvement using statistical methods (MS/006): supporting development of ISO18404 Lean Six Sigma Standard and BS 8624 Continual improvement.

Facilitator at Local Government Association Knowledge Hub (2016-04 – Present)

Develop and support for the national Continuous Improvement / Lean Thinking network with sharing knowledge and best practice across public sector.

Public Sector Advisor at Lean / Six Sigma Standards Development (2016-06 – 2016-10)

To support and raise awareness of ISO18404 Lean Six Sigma Standard in public sector

Lean Improvement Advisor at European Commission's Task Force for Greece (TFG) (2015-06 – 2015-06)

Support for the European Commission's Task Force for Greece (TFG) working on Lean Improvement with OEAD Athens

Guest Speaker on Technology and Innovation in Public Sector at Various Community Groups and Professional Bodies (2010-01 – Present)

Providing talks and insight to local community groups and professional bodies on data and mapping systems used in the public sector.

Process Improvement Advisor at National Process Improvement Programme (2006-07 – 2007-03)

Support for the National Process Improvement Programme, reviewing and assessing approaches to process improvement carried out by pathfinder projects.

Process Improvement Advisor at East Midlands Improvement and Efficiency Partnership (EMIEP) (2009-10 – 2011-09)

Support for Lean Systems Thinking improvement, ICT Transformation, and MIEtool projects.

External Academic Support on Business Processes Improvement in Public Sector at Universities of Derby and Leicester (2005-06 – 2015-05)

Support to Universities of Derby and Leicester on projects and research; MSc Business Improvements and Applied Mathematics.

Change support and advisor at SOCITM (2000-11 – 2012-12)

Support on Skills Framework for Information Age, Councils of the Future, and Better Connected (web mapping services) projects.

Coach and mentor at SOCITM (2004-09 – 2008-12)

Support and advisor SOCITM members on business process improvement (Lean Systems Thinking) and LLPG/BS7666 standards.

External GIS Consultant at University of Nottingham (1991-02 – 2002-05)

GIS Consultant for MSc Social Sciences courses and Lecturer on use of GIS in Public sector, University of Nottingham.

National advisor on GIS and BS7666 at Various National Panels and Project Boards (1997-09 – 2002-12)

Position on various panels and project boards: National LoGic GIS Panel; National Spatial Infrastructure; e-Planning Portal; NLIS; Acacia Project; Public Sector Mapping Agreement; BS7766 panel (names); National CRM Panel; and AGI panels.

National chair at Local Land and Property Gazetteer (LLPG) (2000-09 – 2004-12)

Develop a national infrastructure for land and buildings (NLPG); including development of standards (BS7666), processes, and national infrastructure.

Geographic Information Systems (GIS) Advisor at Kenyan Government and University of Nairobi (1989-04 – 1991-05)

Development of GIS capabilities and processes with the Kenyan Government and University of Nairobi (British Council Funded); including publication of the Meru District Atlas and National 1989 Census results.

Eco-Management and Audit Scheme Assessor (2000-10 – 2003-02)

Auditor for Eco-Management and Audit Scheme EMAS

Master of Arts in Environmental Planning – University of Nottingham (1989-09 – 1992-12)

HND in Engineering Surveying – Trent Polytechnic (1984-09 – 1986-12)

OND in Building Studies – Derby College of Further Education (1982-09 – 1984-07)

Systems Thinking and Process/Service Design in Systems Thinking – University of Derby (2011-12 – 2011-12)

Developing professional work-styles in Professional Development – University of Derby (2013-10 – 2013-10)

Tools and Techniques for virtual teams in Virtual Team Management – University of Derby (2013-10 – 2013-10)