Phil Norman

Lead renewables engineer - Sureserve Compliance North West

(2026-03)

Service and repair of ASHP systems, to fault find and diagnose issues and ensure maximum lifespan of system whilst keeping costs to a minimum
Installation and maintenance of hot water cylinders, buffer vessels, pumps, valves, and controls
System commissioning including flow rate balancing, weather compensation setup, and performance optimisation
Strong understanding of MCS standards, Part L Building Regulations, and renewable energy compliance requirements
Installation, service and repair of MVHR units and PIV units
Service & Repair rainwater harvester
Diagnosis of Solar thermal units
Customer handovers including explanation of controls, system operation, and energy efficiency guidance
Experience completing commissioning certificates, service records, and digital job reports

Qualified Heat Pump Installer - Correct Contract Services

(2025-07 - 2026-02)

Independently install, commission, and service retrofit air source heat pump systems in domestic properties
Installing all relevant components, unvented cylinder, upgrading pipework and radiators to ensure compliance with the system design and Eco 4 scheme
Surveying upcoming properties to ensure in line with MCS Certification requirements
Commissioning ASHP and all components ensuring appliances are running correctly and efficiently qualified gas engineer - Redditch Borough Council

(2022-11 - 2025-07)

Leading engineer responsible for servicing RBC's air source heat pumps
Carrying out services, inspections, and repairs
Performing gas inspections and issuing landlord gas safety CP12 certificates
Adhering to the gas industry unsafe situations procedures
Installing gas boilers and central heating systems
Attending emergency call outs and diagnosing faults, to advise of options for repairs or survey for replacement
Manage workload to ensure allocated jobs are completed as a first time fix where possible qualified gas engineer - Healthy Heating and Plumbing Limited

(2021-08)

Installing gas boilers and central heating systems
Performing routine boiler services
Connecting and disconnecting gas fires and cookers
Carrying out services, inspections, and repairs
Attending emergency call outs and diagnosing faults, to advise customers of options for repairs or replacement
Performing gas inspections and issuing Landlord gas certificates
Registering work undertaken through building control
Coaching trainee and newly qualified gas engineers
Line manage junior staff, to include leave management, sickness, disciplinary action and personal development
Being responsible for the running of a limited company, to include responsibility for providing accurate quotes and excellent customer service
Partnered with BOXT to provide installation, diagnostic and repairs and routine services

Trainee Gas Engineer - Afterglow Limited

(2020-09 - 2021-08)

Property Maintenance - Woodland House Group Nurseries

(2019-08 - 2020-09)

Installation of radiators, taps, toilets and other basic plumbing
General property maintenance and repairs to include hanging of doors, fitting kitchens, tiling of walls and floors, and laying flooring
Managing a small team to allocate daily tasks and ensure team performance to manage workload
Adhering to stringent health and safety protocols, to ensure safety of small children and staff

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