Assistant Vice President – Service Management - Barclays
(2025-01)
- Leading Junior Managers to oversee and govern two of Barclays' largest suppliers, ensuring alignment with banking regulations, contractual obligations and corporate service standards.
- Maintaining up-to-date SOPs and ensuring consistency and compliance across all areas of managed services.
- Managing SLAs through structured monitoring, reporting and review cycles to ensure supplier performance meets KPIs.
- Conducting regular service reviews of suppliers and internal stakeholders and ensuring outcomes, actions and decisions are fully documented and traceable.
- Implementing and tracking service improvement plans to drive measurable performance enhancements, operational efficiency and supplier accountability.
- Reviewing service forecasts, demand trends and capacity planning to ensure accurate alignment of supplier delivery with business needs and cost expectations.
- Ensuring robust service resilience and disaster recovery frameworks are in place and periodically reviewed to mitigate risks and maintain business continuity.
- Overseeing incident management processes to ensure logging, investigation and resolution within agreed timelines whilst identifying root causes and mitigation actions.
- Managing financial performance including budgets, forecasts and cost optimisation initiatives, ensuring spend remains within approved limits whilst promoting a Lean and value driven approach.
- Driving continuous improvement by managing service risks, monitoring asset and IP compliance and championing innovation to deliver sustainable cost reductions and service excellence.
Senior Procurement & Supplier Collaboration Manager - Santander
(2022-06 - 2024-11)
- Directed end-to-end contract management across mailroom centralisation, IT services, contingent workforce solutions, and employee benefits and ensured compliance with Santander's procurement policies.
- Oversaw supplier relationship and performance management, driving continuous improvement, service quality and cost optimisation through robust governance, SLA monitoring and regular reviews.
- Led strategic sourcing and negotiation initiatives and delivered value through competitive tenders, supplier consolidation and innovative partnership models that supported both IT transformation and HR change programmes.
- Managed budget forecasts and financial planning for multi-million-pound service portfolios and aligned procurement spend with business objectives, cost reduction targets and annual operating plans.
- Implemented supplier collaboration processes that enhanced transparency, contract performance and sustainability.
Senior Procurement & Supplier Collaboration Manager - Santander
(2022-06 - 2024-11)
HIGHLIGHTS
- Promoted automation within mailrooms which saved £25.5m and reduced costs by £6m through HR initiatives.
- Improved employee offerings by reducing costs and mitigating cost increases by £1m, introduced preventative services via suppliers to reduce staff sickness and encouraged a 'Giving Back' day each quarter for charity work.
- Achieved a £12m cost reduction through streamlining of contingency workers, contributing £6.3m savings in FY 2024 and £3.5m in further initiatives.
- Led a £8m project to transition the regulated SMS service from the incumbent supplier to a new supplier, directed a team of 30 personnel to achieve delivery on time, within budget and with no incidents or issues.
- Managed a major HR transformation with a £6m budget and 13 personnel, reporting directly to the Executive.
Procurement Manager - easyJet
(2019-04 - 2022-06)
- Oversaw end-to-end procurement and contract management for repairs, maintenance and engineering categories.
- Managed global supplier relationships and spend ranging from £800k to £500m to ensure operational continuity.
- Led strategic sourcing initiatives and category planning, developing and executing a 7-year procurement strategy aligned with corporate objectives and cost optimisation targets.
- Directed multiple high value projects with budgets between £100k and £250m and negotiated and renewed complex contracts in advance of expiry, mitigating risk and ensuring favourable commercial terms that supported easyJet's long-term operational and financial goals.
- Partnered with the wider procurement executive team and senior stakeholders to influence key commercial and strategic decisions, contributing to short, medium and long-term planning across the airline's procurement function.
Procurement Manager - easyJet
(2019-04 - 2022-06)
HIGHLIGHTS
- Reduced costs by £25.5m through effective negotiations and leaner contract.
- Delivered low-carbon innovations and ensured contracts were fit for purpose and met commercial and operational needs.
- Made contracts live and legally compliant, notably ensuring mitigation against the challenges of Brexit.
Senior Project Manager - SPAR Wholesale UK
(2018-01 - 2019-12)
Business Support Manager - Network Rail
(2015-01 - 2018-12)
Supply Chain and Asset Recovery Manager - Tesco Telecoms
(2010-01 - 2015-12)
Events Planning Manager - Tesco
(2008-01 - 2010-12)
World Food Buyer - Tesco
(2008-01 - 2008-12)
