Philomy Kapitao

A confident, friendly, and hardworking Sixth Form student with strong hands-on experience in hospitality, customer service, and fast-paced environments. Skilled in delivering excellent guest service, supporting food and beverage operations, and maintaining high standards of presentation. Brings a positive attitude, strong teamwork, and the ability to stay calm and professional under pressure. Keen to continue developing within hospitality, customer service, or retail.

Hospitality & Catering Assistant - Ibis Hotel, Stratford - Stratford

(2024-03 - 2024-03)

Work Experience

• Delivered a high standard of customer service to hotel guests
• Assisted with food and beverage preparation and service
• Supported housekeeping and room-readiness tasks
• Responded to guest requests quickly and professionally
• Worked effectively within a fast-paced hotel environment

Waiter - InterContinental London – The O2 - London

• Provided professional table service during busy service periods
• Assisted guests with orders while maintaining excellent customer care
• Worked efficiently as part of a large hospitality team
• Maintained high cleanliness and presentation standards

Café & Customer Service Roles - Various

• Served customers in a friendly and professional manner
• Processed orders and handled payments accurately
• Maintained hygiene and cleanliness throughout shifts
• Supported daily operations during busy periods
• Built positive relationships with regular customers

GCSE - Multiple subjects - Newvic Sixth Form College (2025)