Phoebe Feathersone

Customer-focused retail professional with 3 years experience delivering exceptional service in a fast-paced high-street store—quickly promoted to Team Leader—managing cash, meeting sales targets, resolving complex customer issues and helping to train new staff. I am organised, reliable and effective at creating meaningful relationships with customers and colleagues. Confident in stock delivery and till management whilst maintaining a professional manner.

Nursery Practitioner at iStep Learning-Brighton and Hove (2025-03 – 2025-12)

• Keeping a record of the children's progress to share with parents and carers
• Building and maintaining relationships with parents and carers
• Creating an environment that meets the needs of the children by considering their cultural and medical needs
• Advising the Nursery Manager about concerns relating to a child or parent while respecting confidentiality requirements
• Adhering to the nursery's policies and procedures, as well as legislative requirements
• Maintaining high standards for safety, cleanliness and hygiene
• Creating a safe environment for children to express themselves as they grow and learn

Team Leader at Superdrug-Brighton (2024-08 – 2025-02)

• Delivered quality service with friendly and professional demeanour
• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment
• Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff
• Resolved complex customer enquiries, disputes and complaints
• Inspired teams to achieve or exceed goals through regular motivation
• Managed project timelines and delegated tasks effectively, ensuring timely completion of objectives

Sales Advisor at Superdrug-Brighton (2022-07 – 2024-08)

• Worked stock delivery efficiently
• Stayed up-to-date on latest trends in sales promotions
• Communicated with customers to determine needs, provide recommendations and upsell services
• Provided helpful, attentive sales support to generate positive feedback
• Clearly explained products' benefits and value to drive sales
• Performed well in fast-paced environments with busy workload

Salon Junior at Val Cussell Hair, Brighton (2019-11 – 2019-12)

• Built and maintained strong client relationships
• Helped keep the salon clean and tidy at all times

NVQ in Hairdressing – East Sussex College Group (2021-09 – 2023-06)

GCSE – Varndean School (2016-09 – 2021-07)