Phoebe Hemming

Dedicated and compassionate Clinical Psychology undergraduate with experience supporting vulnerable individuals in disability support and residential care settings. Strong communication, interpersonal, and problem-solving skills, with the ability to build positive relationships and promote independence and wellbeing. Reliable, patient, and adaptable, with a genuine passion for helping others.

Combining care-based experience with a customer-facing background, I work effectively both independently and as part of a team and am committed to delivering high-quality support within health, social care, and community-focused environments.

Arena Steward at University of Worcester (2026-04 – Present)

Working as part of the events and venue operations team to ensure the safety, security, and smooth running of sporting, entertainment, and university events hosted at the Worcester Arena.

• Delivered excellent customer service to visitors, athletes, and event attendees.
• Monitored venue areas to ensure compliance with health and safety procedures.
• Assisted with crowd management and the safe movement of attendees.
• Responded to enquiries and resolved issues professionally.
• Supported the setup, operation, and breakdown of events.
• Maintained a safe, welcoming, and professional environment.
• Assisted with emergency procedures and incident reporting when required.
• Remained calm under pressure and contributed to a positive visitor experience.

Disability Support Worker at Mencap (2024-10 – 2025-04)

• Supported individuals with a range of physical, learning, and communication disabilities to develop communication, confidence, and social skills through structured activities.
• Assisted with daily living skills to promote independence and wellbeing.
• Encouraged participation in activities including cooking, exercise, games, and creative tasks.
• Adapted communication methods to meet individual needs and overcome communication barriers.
• Built positive, trusting relationships with service users to support emotional wellbeing.
• Delivered safe, person-centred support in collaboration with colleagues.
• Monitored progress and provided feedback on individual development and engagement.
• Demonstrated patience, empathy, and professionalism when supporting individuals with diverse needs.

Activities Coordinator at Mowbury Care Home (2024-01 – 2024-07)

• Planned and delivered activities for residents with varying physical and cognitive needs.
• Encouraged participation in activities including arts and crafts, baking, games, and reading sessions.
• Provided companionship and support to residents living with dementia.
• Built positive relationships with residents, families, and colleagues.
• Promoted inclusion and helped reduce social isolation.
• Monitored residents' wellbeing and reported concerns to senior staff.
• Prepared activity materials and maintained a safe, welcoming environment.

Retail Assistant at Matalan (2023-06 – 2023-10)

• Delivered excellent customer service and assisted customers with enquiries and purchases.
• Supporting the day-to-day operation of a busy retail environment.
• Maintained high standards of cleanliness, organisation, and store presentation.
• Replenished stock and ensured displays were well-maintained.
• Worked efficiently during busy periods and adapted to changing priorities.
• Handled customer interactions professionally and courteously.
• Supported colleagues in achieving daily operational objectives.
• Demonstrated reliability and attention to detail in all tasks.

BSc (Hons) in Clinical Psychology – University of Worcester (2025)

BTEC Level 3 Diploma in Health and Social Care – Heart of Worcester College (2023 – 2025)

GCSE – Dyson Perrins High School, Malvern, Worcestershire (2018 – 2023)