Phoebe Lucking

Hardworking and dedicated person with experience in working with customers and advocating for young people. An organised person with a dedication to customer satisfaction with past experience with dealing with customer disputes while still striving for every customer to have a perfect experience.

Rescue Coordinator - Call Assist - Colchester

(2024-10)

• Responded to customer calls in emergency situations involving breakdowns and accidents.
• Quickly moved up two company stages, maintaining superior work standards.
• Provided leadership in employee training programs.
• Acted as a go-to resource for staff needing support with customer-related challenges.
• Handled customer grievances to deliver favourable results.
• Trained new staff on internal procedures and software, enhancing team capability and efficiency.

Bartender - Three wise Monkeys - Colchester, United Kingdom

(2021-05 - 2021-09)

• Greeted customers in a professional and friendly manner
• Handled customer comments and complaints in a calm and respectful way
• Handled weekend rush of customers with a clam energy
• Dealt with disputes and tense situations in a professional way
• Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
• Followed recipes and instructions in a high-pressure situation without fail
• Ran and handled a bar alone on weekends.

Bartender - Wivenhoe Town Cricket Club - Colchester, United Kingdom

• Greeted and served customers in a friendly and professional way
• Handled customer requests and complaints in a quick and professional manner
• Operated a cash register including cash and card payments
• Kept inventory of stock and handled stock orders in an organized way.

Certificate of Higher Education - Law and Politics - University of Essex (2024)

Level 3 - Managing and Managing people - Open Learn (2024)

Entry level - Human Resources Management Course - University of Brentwood (2024)

A-Levels - Law - St Josephs College (2021-01)

Btech - Performing Arts - St Josephs College (2021-01)

GCSE - Maths English Drama Music - St Joseph's College Ipswich (2019-01)