Phoebe Pye

Hardworking, reliable, and dedicated individual with strong experience in retail, hospitality, and care settings. Demonstrates excellent customer service skills and the ability to work effectively both independently and as part of a team. Confident in handling a variety of responsibilities, solving problems, and adapting to meet customer and organisational needs. Committed to maintaining high standards in all aspects of work.

Cook at Holt fish bar (2026-03 – Present)

• preparing ingredients
• Frying fish, chips, and other menu items to perfection.
• Preparing food, including fresh veg, batter, fish
• Keeping my work area and equipment clean, tidy and sanitized.
• Making sure the oil is at the right temperature and assisting in changing it when needed.
• take customer orders and handle payments.
• following food safety and hygiene rules.
• Managing stock, like rotating ingredients.
• operating frying equipment efficiently and safely

Retail & Pharmacy Assistant at Boots UK (2025-11 – 2026-03)

Provide high-quality customer service across both retail and pharmacy departments, ensuring customers feel supported and valued.

• Assist customers with product queries, offering informed recommendations on health, beauty, and wellbeing products.
• Support pharmacy operations by handling prescriptions, managing stock, and maintaining confidentiality in line with regulations.
• Work efficiently in a fast-paced environment, balancing multiple responsibilities while maintaining accuracy and professionalism.
• Operate tills and handle transactions confidently, ensuring accuracy at all times.
• Maintain store standards through organisation, stock replenishment, and adherence to health and safety procedures.
• Build strong relationships with customers, encouraging repeat business and trust.

Barista Supervisor at Starbucks Coffee Company (2025-06 – 2025-10)

• Prepared and served a wide range of hot and cold beverages to brand standards.
• Delivered excellent customer service by engaging with customers and creating a welcoming environment.
• Operated tills and handled cash/card transactions accurately under pressure.
• Worked collaboratively within a fast-paced team during peak hours.
• Maintained cleanliness and ensured compliance with food safety standards.
• Supported stock management, including deliveries and product rotation.
• Adapted quickly to changing priorities while maintaining attention to detail.

Retail Assistant at East of England Co-op (2021-11 – 2025-05)

• Provided friendly and efficient customer service, ensuring customer needs were met.
• Operated tills and handled payments accurately.
• Assisted with stock rotation, replenishment, and maintaining store standards.
• Managed challenging situations calmly and professionally.
• Supported team members and adapted to changing store priorities.

Care Assistant at The Beeches Care Home (Black Swan Care) (2022-11 – 2024-09)

• Supported multiple residents while meeting individual care needs.
• Delivered person-centred care focused on dignity and wellbeing.
• Updated care plans based on changes in health and behaviour.
• Responded to medical situations, liaising with emergency services when required.

Carer at Complete Care (2022-06 – 2022-11)

• Developed advanced care skills including catheter care and administering medication.
• Completed MAR charts accurately in line with regulations.
• Maintained high standards of care under time pressure.

Carer at Gentlefolk Care (2022-04 – 2022-06)

• Provided person-centred care in clients' homes.
• Supported daily living tasks and administered medication safely.
• Offered companionship and emotional support to promote independence.

Volunteer at East Harling Cub Scouts Group

• Supported weekly activities and supervision of children.
• Ensured safety during outdoor events and hikes.
• Provided basic first aid when required.

GCSEs in Maths, English Literature, English Language, Science, Health & Social Care, History, Art

Diploma in Art and Design in Art and Design