Phyllis D’Cruze

Professional and highly organised Centre Assistant and Reception Administrator with over five years’ experience managing busy front-of-house operations within Regus/IWG serviced office environments. Skilled in delivering exceptional customer service, coordinating office operations, handling client enquiries, and ensuring the smooth day-to-day running of business centres. Experienced in managing reception duties, meeting room coordination, post and courier services, facilities support, onboarding new clients, and maintaining professional relationships with customers and suppliers.

Friendly, approachable, and able to remain calm and efficient in fast-paced environments.

Centre Assistant / Community Associate - IWG Regus

(2021-06)

• Managing a busy front reception desk within a serviced office environment
• Providing a professional meet-and-greet service for clients, visitors, and contractors
• Handling all incoming telephone calls and responding to client enquiries efficiently
• Managing incoming and outgoing post, deliveries, and courier packages
• Coordinating meeting room bookings, refreshments, and client hospitality services
• Supporting the day-to-day running of office facilities and ensuring high presentation standards throughout the centre
• Conducting daily office inspections to ensure offices and communal areas remain clean, organised, and ready for occupation
• Arranging access passes and assisting with client onboarding processes
• Logging maintenance issues and liaising with contractors and facilities teams
• Ordering office and kitchen supplies and monitoring stock levels
• Supporting clients with general administration and basic IT assistance
• Conducting office tours and supporting new business enquiries for office rentals
• Assisting with debt chasing and account queries
• Carrying out monthly centre audits and maintaining compliance standards
• Managing client satisfaction surveys (NPS) and maintaining excellent customer relationships
• Raising purchase orders and coordinating external services where required
• Completed a First Time Manager Course

Receptionist Administrator - Gracewell Retirement Care Home - Chingford

(2020-08 - 2021-02)

Fixed-Term Contract

• Managing reception and front-of-house services within a busy care home environment
• Welcoming visitors and maintaining Track & Trace and PPE procedures
• Answering incoming calls and taking accurate messages
• Managing resident and family enquiries in a professional and compassionate manner
• Coordinating appointments, ambulance bookings, and visitor scheduling
• Maintaining confidential resident records using Care Connect systems
• Preparing menus, posters, documents, and administrative paperwork
• Supporting residents with FaceTime and family communication arrangements
• Organising filing systems and updating contact records

Beauty Therapist (Self-Employed) - Belissima Beauty - Australia

(2017-08 - 2020-02)

• Managed appointments, diary scheduling, and customer consultations
• Delivered professional beauty and massage treatments
• Handled client service, promotions, and business administration

GCSEs - Maths, English & Typing - Seven Kings High School