Pips Sandhu

Experienced IT Support Technician with a strong background in 1st and 2nd line support across diverse hardware, software, and network environments. Skilled in diagnosing and resolving technical issues, supporting Windows OS, Microsoft 365, Active Directory, and a wide range of business applications. Known for clear communication, excellent customer service, and a methodical approach to troubleshooting.

Cerner Millennium EPR Helpdesk Analyst at North Bristol NHS Trust (2011-12 – 2012-05)

• Provided 1st line support for Cerner Millennium EPR system
• Logged, triaged, and resolved incidents within SLA
• Supported clinicians and administrative staff across hospital departments
• Delivered remote and desk-side troubleshooting
• Assisted with user access, password resets, and workflow issues

EPR Floor-walking & Targeted Support at Royal Berkshire NHS Trust (2012-05 – 2015-01)

• Supported go-live and post-go-live EPR activities
• Delivered hands-on support to clinical staff
• Troubleshot system, login, and data issues
• Ensured accurate logging of incidents and escalations

Floor-walking Team Lead at Barts NHS Trust (2013-12 – 2014-01)

• Led a team of floor-walkers supporting EPR users
• Ensured timely resolution of issues during system rollout
• Provided guidance and technical support to junior staff

Data Quality Analyst at Royal London Hospital & Croydon University Hospital (2015-01 – 2017-12)

• Supported clinical systems and data integrity
• Investigated system errors and user issues
• Worked closely with IT teams to resolve data and access problems
• Used advanced Excel for reporting and analysis

Helpdesk & Desktop Support (1998-01 – 2004-12)

• Provided 1st line support for Windows desktops and office applications
• Installed, configured, and maintained hardware and software
• Logged and resolved incidents, escalating when required
• Supported office moves, upgrades, and migrations

Assistant Divisional Manager – Dermatology & Neurology (2023-01 – 2024-12)

Service Manager – Women's Health & Children's Services (2022-01 – 2024-12)

Assistant Service Manager – Ashford & St Peters (2017-01 – 2022-12)

BSc (Hons) in Computing Studies – South Bank University (1994-01 – 1998-12)