Polina Iegoryna

A highly motivated retail leader with extensive experience managing fast‑paced, customer‑centric environments. Skilled in team leadership, operational excellence, event coordination, and delivering exceptional guest experiences. Known for maintaining premium brand standards, driving sales performance, and building strong relationships with clients, partners, and cross‑functional teams.

Fluent in English, Chinese (HSK5), Russian, and Ukrainian, with 9 years of international experience. Adept at problem‑solving, coaching teams, and creating engaging in‑store events that strengthen customer loyalty and elevate brand presence.

Supervisor at HUGO BOSS (2024-06 – Present)

• Lead day‑to‑day store operations, ensuring high standards across VM, stock, service, and compliance.
• Manage cash handling, banking, and accurate record‑keeping.
• Coach and train team members weekly to improve product knowledge, sales skills, and service delivery.
• Consistently ranked in the Top Ten for sales performance across the UK.
• Oversee CRM processes, produce monthly KPI reports, and collaborate with senior management to drive performance.
• Event Experience: Supported and hosted multiple customer-focused events in collaboration with Edinburgh restaurants, wine companies, body care brands, home fragrance companies, florists and coffee baristas, enhancing customer loyalty and increasing footfall.

Sales Associate (John Lewis Edinburgh) at Strathberry (2023-11 – 2024-06)

• Sole brand representative in the John Lewis store, responsible for operations, stock ordering, KPI tracking, and store presentation.
• Analyse sales trends, footfall, and conversion to optimise stock levels and product mix.
• Develop collaborations with other brands within John Lewis to increase visibility and customer engagement.
• Event Experience: Coordinated and supported brand events, helping strengthen community engagement and brand awareness.

Sales Consultant at Strathberry (2023-06 – 2023-11)

• Delivered exceptional customer service and consistently achieved sales targets.
• Assisted with VM, promotions, and in‑store events.
• Managed inventory control, stock ordering, and product presentation.

Bilingual Support Assistant at The City of Edinburgh Council (2023-01 – 2024-10)

• Supported Ukrainian learners across multiple schools, helping them integrate academically, socially, and emotionally into a new environment.
• Assessed pupils' language abilities in their native language and communicated findings to teachers to ensure appropriate learning support.
• Assisted students with understanding lesson content, adapting explanations to their language level and individual needs.
• Provided pastoral support to children who had experienced difficult circumstances, helping them feel safe, comfortable, and confident in school.
• Acted as a key link between students, teachers, and school leadership, ensuring any educational or interpersonal concerns were identified and addressed promptly.
• Contributed to creating an inclusive, supportive atmosphere where students could settle, progress, and thrive.

Sales Associate at Max Mara Fashion Group (2022-05 – 2023-01)

• Delivered luxury‑level service and styling, consistently exceeding sales targets (doubled targets within first 3 months).
• Trained new team members and maintained high VM and operational standards.
• Event Experience: Played a key role in organising and hosting client events in partnership with restaurants, wine companies, local musicians, florists, and other Edinburgh businesses, strengthening customer loyalty and enhancing the brand experience.

English Teacher at Ganzhou WenQing Foreign Languages School (2016-09 – 2021-11)

• Responsible for preparing lessons & presentations to match a set curriculum at a well-regarded school, teaching in English & Chinese to children ages 6 to 16.
• Working with the pupils to prepare them for further education abroad, at some of Wenqing school's partnered universities, including Oxford and Cambridge.
• Developed public speaking skills, and enhanced language capabilities here, as well as the necessity to effectively manage the workload of preparation of lessons and presentations for use in class.

Master's Degree in English & American Literature – 赣南师范学院 (2013 – 2016)

Bachelor's Degree in Chinese Language & English Literature – Lugansk State Pedagogical University (2009 – 2013)