Police Sergeant at Avon and Somerset Constabulary
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A versatile and adaptable professional with experience across policing, financial services, administration, business operations, life insurance and pensions. I have a strong track record of performing effectively in fast paced, high pressure environments where sound judgement, clear communication and effective problem solving are essential. My policing career has strengthened my leadership, decision making and people management skills, while earlier roles in finance and administration developed my analytical ability, attention to detail and confidence navigating complex processes.
I work effectively with a wide range of stakeholders, including senior leaders, customers, partner agencies and multidisciplinary teams. I communicate clearly, build strong working relationships and provide balanced, evidence based advice to support informed decision making. I am experienced in handling sensitive information, managing risk and delivering high quality outcomes with professionalism and integrity.
Across all roles, I have demonstrated the ability to quickly learn new systems, adapt to changing demands and contribute to improvements in practice and service delivery. I am proactive, organised and committed to achieving positive results, whether working independently or collaboratively. I bring enthusiasm, resilience and a strong work ethic.
I am motivated by roles that require responsibility, problem solving and a focus on delivering excellent service.
Police Sergeant - Avon and Somerset Constabulary
(2023-05)
Responsible for leading teams across multiple operational environments including Response, the Enhanced Video Response (EVR) Pilot Programme and Neighbourhood Policing. My role has involved supervising officers, managing risk, coordinating resources, and delivering high-quality policing services to meet community needs. I provide clear leadership, make proportionate risk-based decisions, and work closely with senior leaders, partner agencies, and community stakeholders to drive improvements in performance and service delivery.
Response, I acted as Sergeant for a busy frontline team, overseeing incident management, staff welfare, and operational decision-making in fast-paced, high-pressure situations. Within the EVR pilot, I supported the development of a new operating model, ensuring effective triage, remote investigation, and improved victim contact. In my current Neighbourhood role, I lead a team focused on problem-solving, community engagement, and tackling local priorities such as drug-related crime, vulnerability, and antisocial behaviour.
Police Constable - Avon and Somerset Constabulary
(2017-03 - 2023-05)
Responsible for frontline policing across a diverse and high-demand area, delivering incident response, investigation, safeguarding, and community engagement. Trained in a range of specialist operational skills including response driving, method of entry, first responder to sexual assaults, intoxilyser trained for drink drive procedures, and PACE interview techniques. I routinely managed complex incidents, gathered evidence, and worked collaboratively with partner agencies to protect vulnerable people and reduce crime.
Alongside operational duties, I served as a Tutor Constable, supporting and developing new officers through their initial training period. I also qualified as an Advanced TRiM Practitioner, providing trauma-informed support to colleagues following critical or distressing incidents.
ITS admin and payments assistant - University West of England
(2016-08 - 2017-03)
Responsible for managing all payment-related activity within the ITS department, ensuring accuracy, compliance, and timely resolution of enquiries. Core duties included processing payment runs, balancing accounts, resolving discrepancies, and handling supplier queries. I managed petty cash, monitored stock levels, and ensured essential products were maintained and replenished.
The role required strong organisational skills, attention to detail, and the ability to prioritise competing demands. I worked closely with procurement teams to support contract activity, assist with supplier engagement, and negotiate improved terms where possible. I also managed complaints, chased outstanding supplier issues, and ensured all financial processes were completed efficiently and in line with organisational standards.
Invoice administrator - University West of England
(2014-03 - 2016-08)
Responsible for processing and validating invoices to ensure accuracy, compliance, and timely payment. Core duties included checking invoices for abnormalities, resolving discrepancies, and inputting financial data accurately into internal systems. I engaged regularly with suppliers and internal partners to clarify queries, resolve issues, and maintain strong working relationships.
The role required high attention to detail, strong organisational skills, and the ability to prioritise workload effectively. I supported wider finance functions by assisting with supplier communication, monitoring outstanding queries, and ensuring financial records were maintained to a high standard. My reliability and capability led to additional responsibilities beyond the core role.
Customer Services Representative - Diligenta / Friends Life / AXA
(2010-07 - 2014-03)
Worked within Protection Services and Premium Collection. This involved handling payments, refunds, policy lapses, reinstatements, banking queries and liaison with banks, claims teams, underwriters and IFAs. Responsible for managing suspense and excess worklists, producing departmental KPI reports, and ensuring accurate, confidential data handling.
Previously worked in the DSIPP Drawdown Team, managing pension enquiries, generating quotes and statements, completing data quality checks, and delivering training to new staff.
Recruitment Administrator - Oasis Healthcare Ltd
(2010-05 - 2010-07)
Sole administrator for the national recruitment team, managing confidential personnel files, verifying professional certifications, ensuring compliance with legislation and updating practice records.
Customer Service and Admin - South Gloucestershire Council
(2009-09 - 2010-05)
Provided customer service and administrative support across multiple departments, including Contact Centre, Reception, Cash Office and One Stop Shop, while completing NVQ Levels 1 & 2 in Business Administration.
Responsibilities included managing calls, payments, data entry, financial processing and handling confidential information. Later supported the 2010 General Election within Legal & Democratic Services, managing public enquiries, processing electoral data and maintaining accurate documentation using Electoral Express systems.
AS Levels - Geography, Biology, Chemistry and Sport - St Brendan's Six Form College (2008 - 2009)
GCSE - English Language, English Literature, Mathematics, Biology, Physics, Chemistry, Geography, Physical Education and Art - Colston's Girls' School (2003 - 2008)
