Poonam Rattu

Compassionate, reliable, and dedicated Healthcare Assistant with more than 3 years of experience providing person-centred care and support to individuals with complex health and mental health needs in residential and domiciliary care settings. Experienced in supporting individuals living with schizophrenia, autism, learning disabilities, and behaviours that may challenge. Confident in maintaining a calm and reassuring approach when individuals are distressed or experiencing changes in their mental health.

Skilled in observing and reporting changes in presentation, behaviour, and wellbeing, maintaining accurate care records, supporting medication administration in accordance with care plans and policies, and working effectively with colleagues and multidisciplinary teams. Currently working towards NVQ Level 3 in Health and Social Care and CARE CERTIFICATE from NHS, and committed to delivering safe, dignified, compassionate and high-quality care. I have completed 71+ healthcare-related training certificates, including Physical Intervention training.

Healthcare Assistant - Residential Care Home - United Kingdom

• Provide high-quality, person-centred care and emotional support to individuals with complex physical, psychological and mental health needs.
• Support individuals living with schizophrenia, autism and learning disabilities, adapting care to their individual needs, preferences and communication abilities.
• Observe individuals' mood, behaviour, presentation and general wellbeing and promptly report significant changes to senior staff or relevant healthcare professionals.
• Maintain a calm, patient and reassuring approach when supporting individuals experiencing distress, anxiety, agitation or challenging behaviour.
• Use appropriate de-escalation and communication techniques to reduce distress and promote safety.
• Follow individual care plans, risk assessments and behavioural support plans when delivering care.
• Support with prescribed medication in accordance with organizational policies, care plans and scope of practice.
• Maintain accurate and confidential daily records, care notes, observations and other required documentation.
• Assist individuals with personal care, hygiene, dressing, nutrition, hydration and daily living activities.
• Promote independence by encouraging individuals to participate in decisions and activities wherever possible.
• Recognise safeguarding concerns and follow appropriate safeguarding procedures.
• Apply knowledge of risk management to help maintain a safe environment for service users, colleagues and visitors.
• Use trained physical intervention techniques appropriately when required to maintain safety and in accordance with organizational procedures.
• Work collaboratively with senior carers, nurses, healthcare professionals and other members of the care team.
• Respect confidentiality, dignity, privacy, equality and individual choice at all times.
• Follow infection prevention and control procedures and maintain high standards of health and safety.

Care Assistant - Domiciliary Care Provider - United Kingdom

• Delivered personalise care and support to individuals in their own homes.
• Assisted with personal care, washing, dressing, continence care, nutrition, hydration and mobility.
• Supported individuals to maintain independence and remain involved in their usual routines.
• Provided emotional reassurance and companionship while maintaining professional boundaries.
• Prepared meals according to individual preferences and care requirements.
• Supported medication routines in accordance with care plans and organizational procedures.
• Monitored changes in physical and emotional wellbeing and reported concerns appropriately.
• Maintained accurate care documentation and communicated relevant information during handovers.
• Followed safeguarding, confidentiality, infection control, moving and handling and health and safety procedures.
• Developed positive professional relationships with service users, families and colleagues.

NVQ Level 3 - Health and Social Care

Care Certificate - Healthcare - NHS