Prachi

Compassionate and reliable MSc Adult Nursing student at the University of Chester with previous healthcare-related community experience in HIV/AIDS prevention and awareness. Experienced in counselling, maintaining confidentiality, health education and communicating sensitively with individuals from diverse backgrounds. I bring a caring, respectful and patient-centred approach, along with strong teamwork and interpersonal skills.

Seeking a part-time care or support role where I can contribute positively to the wellbeing and dignity of service users while developing my practical experience alongside my nursing studies.

Customer Care Executive at Teleperformance (2024-06 – 2024-09)

• Communicated effectively with customers across chat to resolve issues and enhance satisfaction.
• Maintained a calm tone under pressure and de-escalated complaints.
• Followed scripts and company procedures to solve problems efficiently.
• Maintained high performance by consistently meeting or exceeding KPIs in a dynamic shift schedule.

Volunteer at Action Research and Training Institute (2024-11-04 – 2025-11-28)

• Assisted the Project Nursing Officer in conducting counselling and health-awareness session.
• Supported community outreach activities under the Targeted Intervention Project sponsored by Himachal Pradesh State AIDS control Society, Shimla India with a focus on HIV/AIDS prevention and awareness.
• Provided support during field visits and maintained accurate documentation under healthcare supervision.
• Interacted with beneficiaries professionally and empathetically while maintaining confidentiality.
• Represented an NGO at the National Workshop on Sustainable Development and Nation building held in 2025 and participated in sessions on elder abuse and hearing loss in ageing.

Master of Science in Adult Nursing – University of Chester, Wheeler Campus (2028-08)

Master of Science in Biotechnology – Panjab University, Chandigarh (2024-05)

Bachelor of Science (hons.) in Agriculture – PDM University, Delhi (2022-05)