Prasad Shetty

Accomplished Senior Collection Specialist with close to 14 years of extensive experience in the American Express Collections Process. Proven track record in debt recovery, delinquency management, customer retention, payment negotiations, dispute resolution, and account management. Skilled at handling challenging customer interactions while maintaining professionalism, compliance standards, and service excellence.

Recognized multiple times for outstanding performance, operational excellence, and commitment to achieving business goals. Adept at building customer trust, identifying suitable repayment solutions, and consistently meeting productivity, quality, and recovery targets.

Senior Collection Specialist - Radius Global Solutions

(2012-06-16 - 2026-05-26)

Managed collections for American Express Collections Process with responsibility for handling delinquent customer accounts, payment negotiations, and recovery optimization.

• Managed a large portfolio of delinquent customer accounts and ensured timely collection activities in accordance with client guidelines.
• Conducted detailed account reviews to determine repayment capabilities and recommend appropriate payment arrangements.
• Negotiated settlement plans and repayment schedules to maximize recovery while maintaining positive customer relationships.
• Handled inbound and outbound customer interactions regarding overdue balances, account status, and payment commitments.
• Provided effective solutions to customer concerns, disputes, and financial hardships while balancing business requirements.
• Maintained accurate and up-to-date documentation of customer conversations, payment promises, and account actions.
• Monitored collection performance metrics and consistently worked towards achieving monthly recovery targets.
• Ensured adherence to regulatory requirements, company policies, compliance standards, and quality guidelines.
• Collaborated with supervisors, quality teams, and operational departments to resolve account-related issues efficiently.
• Supported continuous improvement initiatives by identifying opportunities to enhance customer experience and collection outcomes.
• Awarded the prestigious American Express Power of Blue Award on four separate occasions for exceptional performance and customer service excellence.
• Consistently achieved and exceeded collection, quality, and productivity targets throughout tenure.
• Recognized by leadership teams for professionalism, customer-centric approach, and strong recovery performance.
• Demonstrated outstanding commitment to compliance standards and operational excellence.

Higher Secondary Certificate (HSC) (2002)