Prathyusha Yalamanchili

MBA graduate with a proven track record in customer service, hospitality operations, and administrative support across diverse UK venues including hotels, restaurants, and event spaces. Adept at managing customer inquiries, processing orders, maintaining accurate records, and supporting daily operations within fast-paced environments. Possesses strong communication, organizational, and problem-solving skills, complemented by proficiency in Microsoft Office Suite and internal systems.

Committed to delivering exceptional service, ensuring operational efficiency, and contributing positively to team objectives, including managing order processing and invoicing.

Food & Beverage Assistant at Aimbridge Hospitality (2025-05 – 2025-11)

• Delivered exceptional customer service to hotel guests, enhancing dining experiences in a high-volume environment.
• Processed customer orders accurately using POS systems, ensuring precise record-keeping and efficient service delivery.
• Managed and resolved customer inquiries and requests professionally, maintaining high satisfaction levels.
• Supported comprehensive restaurant, conference, and banqueting operations, contributing to seamless event execution.
• Maintained accurate order information and adhered strictly to company procedures, including basic invoicing support.
• Collaborated effectively with team members to ensure efficient service flow and operational excellence.

Hospitality Assistant at Indeed Flex Agency (2022-09 – 2025-01)

• Provided versatile hospitality support across various settings, including hotels, restaurants, stadiums, and event venues.
• Responded promptly and effectively to customer inquiries, ensuring a positive guest experience.
• Processed orders with a high degree of accuracy, utilizing internal systems for efficient transaction management.
• Communicated clearly and professionally with customers and colleagues to facilitate smooth operations.
• Prioritized and managed multiple tasks during peak periods to maintain service standards and operational flow.
• Ensured adherence to cleanliness, organization, and service standards across all assigned venues.
• Worked both independently and collaboratively to achieve team objectives, consistently receiving positive feedback for professionalism and flexibility.

Master of Business Administration in MBA – Sheffield Hallam University