Pharmacy Dispenser - Penders Chemist - Northfleet, Kent
(2026-01 - 2026-08)
- Effective communication and problem-solving abilities, Attention to detail, Empathy, and professionalism.
- Capability to manage high volumes of customer interactions, Teamwork with pharmacists and healthcare partners.
- Carefully assembled and dispensed prescriptions while adhering to strict pharmacy regulations, Standard Operating Procedures, and legal requirements. I always prioritised accuracy and patient safety.
- Delivered a warm, friendly, and professional customer experience in a welcoming atmosphere, whether over the phone, via email, or in person. I listened with empathy and handled customer queries and concerns with efficiency.
- Engaged in open discussions about personal health issues with customers, providing guidance and support. I assisted the pharmacist in delivering patient services, including blood pressure checks, while keeping accurate records.
- Actively promoted additional pharmacy services like the Prescription Collection Service, aiming to boost service uptake and improve patient outcomes.
- Managed pharmacy stock levels, documented deliveries, and supported ordering processes to ensure smooth logistics and the availability of medicines and products.
- Collaborated with GP surgeries and external partners to collect and manage prescriptions, ensuring a reliable and timely service for patients. I coordinated appointments and follow-ups for essential patient services.
- Helped customers find products, provided clear information, and resolved issues to enhance customer satisfaction and loyalty.
- Kept accurate records for dispensing, patient services, and stock, ensuring compliance and the smooth operation of the dispensary.
Dispenser/Pharmacy Assistant - Network Pharmacy - Chatham, Kent
(2025-06 - 2026-01)
Provide warm and friendly customer service, ensuring a welcoming environment for all customers. Demonstrate strong problem-solving and communication skills, managing customer issues efficiently while maintaining professionalism and empathy. Confidently discuss personal health issues with customers, offering guidance and support to resolve their problems.
Manage high volumes of customer interactions across telephone, email, and face-to-face channels, ensuring timely and accurate responses. Document pharmacy stock and logistics
- Accurately assemble and process prescriptions, adhering to strict pharmacy regulations and Standard Operating Procedures.
- Promote additional pharmacy services, including Prescription Collection Service and Medicines Use Reviews, to drive awareness and utilisation.
- Support the pharmacist in delivering patient services such as blood pressure checks and stop smoking schemes, ensuring effective record keeping.
- Proactively promote additional services to customers, identifying needs and providing tailored recommendations to increase service uptake.
- Support the delivery of key patient services by maintaining accurate records and ensuring smooth coordination of appointments and follow-up actions.
- Liaise with external partners, including GP surgeries, to collect and manage customer prescriptions, ensuring reliable and timely service.
- Assist customers in locating products, resolving queries, and addressing concerns, consistently aiming to enhance customer satisfaction and loyalty.
- Deliver exceptional customer service, creating a friendly and approachable environment for patients.
- Delivered a warm, friendly, and professional customer experience in a welcoming atmosphere, whether over the phone, via email, or in person. I listened with empathy and handled customer queries and concerns with efficiency.
- Engaged in open discussions about personal health issues with customers, providing guidance and support. I assisted the pharmacist in delivering patient services, including blood pressure checks, while keeping accurate records.
- Actively promoted additional pharmacy services like the Prescription Collection Service, aiming to boost service uptake and improve patient outcomes.
- Managed pharmacy stock levels, documented deliveries, and supported ordering processes to ensure smooth logistics and the availability of medicines and products.
- Collaborated with GP surgeries and external partners to collect and manage prescriptions, ensuring a reliable and timely service for patients. I coordinated appointments and follow-ups for essential patient services.
- Helped customers find products, provided clear information, and resolved issues to enhance customer satisfaction and loyalty.
- Kept accurate records for dispensing, patient services, and stock, ensuring compliance and the smooth operation of the dispensary.
- Assisted customers in locating products, resolving issues, and providing product information.
Dispenser/Pharmacy Assistant - Wells Pharmacy - Chatham, Kent
(2023-10 - 2025-06)
Provide warm and friendly customer service, ensuring a welcoming environment for all customers. Demonstrate strong problem-solving and communication skills, managing customer issues efficiently while maintaining professionalism and empathy. Confidently discuss personal health issues with customers, offering guidance and support to resolve their problems.
Manage high volumes of customer interactions across telephone, email, and face-to-face channels, ensuring timely and accurate responses. Document pharmacy stock and logistics
- Accurately assemble and process prescriptions, adhering to strict pharmacy regulations and Standard Operating Procedures.
- Promote additional pharmacy services, including Prescription Collection Service and Medicines Use Reviews, to drive awareness and utilisation.
- Support the pharmacist in delivering patient services such as blood pressure checks and stop smoking schemes, ensuring effective record keeping.
- Proactively promote additional services to customers, identifying needs and providing tailored recommendations to increase service uptake.
- Support the delivery of key patient services by maintaining accurate records and ensuring smooth coordination of appointments and follow-up actions.
- Liaise with external partners, including GP surgeries, to collect and manage customer prescriptions, ensuring reliable and timely service.
- Assist customers in locating products, resolving queries, and addressing concerns, consistently aiming to enhance customer satisfaction and loyalty.
- Deliver exceptional customer service, creating a friendly and approachable environment for patients.
Assistant Banking Officer - Zenith Bank Plc
(2019-04 - 2023-10)
Managed a portfolio of high-value clients, providing tailored financial advice and support. Conduct detailed financial analysis to identify customer needs and recommend appropriate banking products. Lead customer workshops and seminars to educate clients on banking products and services.
- Develop and implement strategies to enhance customer engagement and retention.
- Analyse customer feedback and collaborate with product development teams to improve service offerings.
- Maintain up-to-date knowledge of banking regulations and ensure compliance in all transactions.
- Fund transfer both inbound and outbound
- Booking of Treasury bills for customers
- ATM reconciliation
Senior Executive Assistant - Zenith Bank Plc
(2013-03 - 2019-04)
Collected and analysed customer feedback to drive improvements in banking services. Developed and maintained strong relationships with clients, ensuring long-term engagement and loyalty.
- Successfully managed and resolved customer complaints, achieving a 100 percent resolution rate.
- Increased customer satisfaction through personalised banking solutions and proactive communication.
- Coordinated and conducted product workshops, resulting in a 70 percent increase in product adoption in my branch.
- Cash officer in charge of cash
Executive Assistant - Zenith Bank Plc
(2008-07 - 2013-03)
- Account opening
- Sharing business ideas to customers
- Creating business relationships with customers
