HEALTH CARE ASSISTANT at Care2care Agency (2023-08 – 2023-12)
- Administered blood tests and blood pressure checks
- Safely escorted patients during medical appointments and hospital visits
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention
- Submitted reports to manager regarding status of client
- Monitored client health conditions and reported immediate issues to manager
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities
- Completed documentation of care, hospital actions and patient activities for up-to-date client records
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief
- Accompanied client to medical or dental appointments, grocery and errands
- Optimised patient satisfaction through compassionate, considered care and communication
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care
- Assisted in all aspects of personal care, retaining comfort and dignity
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment
- Thoroughly sterilised and sanitised clinical and mobility equipment
- Supported clinical staff to complete health assessments
AU PAIR at Various Families (2016-03 – Present)
- Enforced rules to teach manners and maintain safe environment
- Organised and led age-appropriate activities involving reading, crafts and educational play
- Helped children learn by conversing freely, reading appropriate stories and completing activities in target language
- Supported household operations by washing and putting up laundry, cooking meals and performing light cleaning
- Developed and implemented lesson plans based on ages and abilities of class children
- Observed and monitored play to identify developmental strengths and target areas to guide future enrichment activities
- Balanced schedules to provide optimal rest, play and educational periods
- Completed shopping trips for necessary items, clothes and food for family
- Recorded children's behaviour, food served and medications administered
- Maintained organised and clean children's areas
- Engaged children with games, quizzes and puzzles
- Supervised children while parents were on multi-day trips
MENTAL HEALTH SUPPORT WORKER at Transition Care Limited (2024-06 – 2025-07)
- Delivered one-to-one support, tailoring approaches to meet the unique needs of each client effectively
- Monitored clients' physical health, recognising the interconnection between physical and mental well-being
- Closely observed and documented patient behaviour, promptly reporting slight changes to medical staff
- Developed trusting relationships with service users and advocated on their behalf
- Helped to select and admit clients to appropriate services
- Executed basic household tasks and offered personal care to alleviate duties from patients' families
- Delivered client-centred approach by contacting external social service agencies to obtain holistic view of individuals
- Engaged other service providers and professionals on complicated cases to gain insight, seek advice or understand medical conditions to facilitate treatment
- Assisted in the rehabilitation process, supporting clients in regaining skills and confidence post-crisis
- Developed and implemented coping strategy workshops aimed at enhancing clients' ability to manage stress and anxiety
- Coordinated with multidisciplinary teams, including psychiatrists and social workers, to develop comprehensive care plans
- Administered medication as prescribed, closely monitoring for side effects and reporting observations to healthcare professionals
- Kept patient medical, personal and treatment plan records safely stored on care management software
- Reached out to communities and social services to create support networks for patients to help with recovery
- Assisted clients in developing personal goals and action plans, encouraging self-advocacy and empowerment
- Provided empathetic support and care to individuals experiencing mental health issues, promoting well-being and recovery
CUSTOMER HOST at East Midlands Railway (2023-12 – 2024-02)
- Greeted guests upon arrival, providing a warm welcome and guiding them to their tables
- Handled guest complaints with professionalism, resolving issues swiftly to maintain high levels of customer satisfaction
- Achieved company targets by implementing successful sales strategies
- Seated guests in appropriate sections, rotating sections to avoid overwhelming servers
- Proactively engaged with guests to confirm satisfaction with service, food and drinks
- Maintained a comprehensive knowledge of the menu, daily specials, and restaurant promotions to advise guests accordingly
- Checked on guests throughout meals to determine guests needs, drink or food orders, complaints or changes required
- Supervised the cleanliness and presentation of the reception area, ensuring a positive first impression
- Listened intently to customers to identify upselling opportunities
- Processed payments accurately, including cash, credit cards, and gift vouchers, following restaurant policies
- Overcame customer objectifications to maximise conversions
- Participated in staff training sessions to continually enhance service skills and product knowledge
- Monitored ambient conditions lighting, temperature to create a comfortable dining environment
- Supported team members during peak times to ensure smooth operation and customer care
CUSTOMER HOST at East Midlands Railway (2023-12 – 2024-01)
- Engaged proactively with guests to confirm satisfaction with service, food and drinks
- Checked on guests throughout meals to determine guests needs, drink or food orders, complaints or changes required
- Maintained detailed menu knowledge to assist guests with food and beverage queries and selections
- Protected establishment and patrons by adhering to sanitation, safety and alcohol control policies
- Kept immediate supervisor informed of significant matters and took corrective action where possible
- Reviewed and learnt menu changes to provide up-to-date information to guests and recommend dishes based on requirements
VOLUNTEER at Barnsley Carers Service (2021-02 – 2021-11)
- Communication and team facilitation
- Developed director briefs, footage editing and designed and developed online and printed publications
- Managed content library and corresponding IP and performance rights broadcasting confidentiality agreements management
PROJECT MANAGER ASSISTANT at OJ Solutions (2020-08 – 2021-01)
- Coordinated and supported project management office and project teams across multiple sites working to challenging deadlines with significant improvement to operational and financial project efficiency
- Supported lifecycle project delivery, from initial concept planning to timely, cost-efficient completion
- Designed, planned, created, implemented and monitored projects under project managers' supervision
CREATIVE DIRECTOR ASSISTANT at Top Secret Clothing (2020-08 – 2021-01)
- Obtained client briefs, reviewed concepts, identified preferences and agreed budgets ahead of commissions
- Defined concepts and translated ideas into story relaying visuals with the photographers ahead of and during the shoots
- Developing and produced samples, trailers and commercials to use for promotional content, increasing visibility and exposure
- Documented and shared progress updates on concept, creation and execution, supporting lifecycle of project and maintaining close engagement with the clients
- Coordinated art and design needs for recording artists, management companies and internal departments to exemplify visual colours and statements depicting brand
- Used Photoshop, Illustrator and InDesign software to execute designs and produce different layouts, integrating texts and images
SALES ASSISTANT at Stroke Support Association (2018-07 – 2019-08)
- Supported customers in defining needs and identifying most suitable products and solutions to them, completing purchases including payment processing
- Led new products merchandising and increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions
- Received and processed product returns
- Maintained stockroom and led inventory management
VOLUNTEER at Barnsley Refugee Council (2018-12 – 2019-06)
- Designed the welcome process and environment for families and service users
- Provided front office services for service users
- Supported smooth running of local fundraising and organise and run community events
- Drafted and presented status and development reports
SALES REPRESENTATIVE at El Shaddai Cosmetics (2015-01 – 2016-11)
- Front office customers care
- Improved profit margins on new products and services and diversified target markets
- Sourced prospective customers to build relationships
- Developed organisation systems for contracts, records and reports to increase traceability and preserve accurate records
- Labelled goods clearly and accurately in line with Trading Standards laws
