Motor Insurance Claims Handler - Hastings Direct
(2022-10 - 2023-02)
- Generate an accurate pre-accident value for the policy holder's vehicle using Intelligent Vehicle Inspection (IVI) system to offer a fair cash value that will indemnify the customer according to regulated FCA guidelines on total loss claims
- Accurately update factor and recovery reserves, on the "Guidewire" system, to create an adequate cash pot for the claim and to estimate how much money can be recovered by the company from the loss
- Provide excellent customer service to the policy holder when communicating through the telephone and email when explaining their claim
- Communicating effectively with external suppliers and service providers such as the RAC, ERAC, and Copart (salvage agents) over the telephone and email
Student services support assistant - De Montfort University
(2019 - 2020)
Work Experience
- Helping to organise and run networking events on the university campus to help provide the university students with job opportunities post university
- Helping to organise seminars run by my managers to help upskill the university students with soft and hard skills to increase their career progression opportunities
Prefect - The Lancaster Academy
(2017 - 2019)
Volunteer - Lions Club International
- Annual Charity Sponsored walk and swimming for LOROS
Volunteer - Friends Against Bullying
(2014)
- Received the 'Diana Award'
