Associate ShareDo Consultant/Configuration Developer at Morae (2025-07 – Present)
Client-facing ShareDo consultant delivering enterprise case management solutions for law & financial firms (clients confidential).
- Supported a ShareDo implementation end-to-end, from early project stages through to go-live.
- Gathered, analysed, and implemented business requirements for workflows, aspects, and business rules.
- Configured complex workflows, including automation, conditional logic, and tasks.
- Built and enhanced aspects and data models to support case management requirements.
- Configured role-based permissions and security models.
- Contributed to portal design and user experience aligned to business processes.
- Delivered bug fixes and enhancements throughout the project lifecycle.
- Provided project support and issue resolution during build, testing, and UAT.
- Executed Gold Package deployments, supporting release and go-live readiness.
- Integrated ShareDo API's on workflow level.
- Implemented Workflow level JavaScript to support processes.
- Prepared Production Environment for go live.
- Collaborated directly with clients during workshops, backlog refinement and solution design sessions.
- Built a File Closure solution, including custom work types, participant roles, workflows, doc gen, forms, and business rules.
- Analysing and implementing the Residential Purchase & Sale (RESI) Accelerator Pack.
- Analysing and implementing the Personal Injury (PI) Accelerator Pack, including the litigation accelerator pack.
- Contributed to ShareDo implementation, building solutions from initial design through early delivery.
- Translated client business processes into ShareDo solution designs.
- Created workflow diagrams using Lucidchart, mapping customer workflows to ShareDo implementations.
- Designed and implemented new ShareDo workflows based on approved designs and requirements.
- Built aspects and supporting data models to underpin workflow functionality.
- Assisted with solution testing and validation to ensure accuracy and stability.
- Collaborated with team members to establish foundational design patterns and best practices.
Senior Technical Specialist at Nintex (2022-05 – 2025-06)
- Lead customer discovery workshops, manage service requests, and oversee workflow upgrades from Nintex O365/on-prem to Nintex Automation Cloud.
- Mentor junior team members and support complex project scenarios.
- Provide expert consultation on Nintex for SharePoint, Office 365, and Automation Cloud, ensuring high-quality workflow automation.
- Collaborate with Engagement Managers to maintain project timelines, identify and mitigate risks, and document processes for customer requests.
- Conduct technical reviews on upgraded workflows, offering feedback to enhance quality and team knowledge.
- Senior role responsibilities include maintaining client satisfaction, guiding team members, and making strategic project decisions.
- Conducted personality interviews for possible candidates to join the team.
- Write Technical Documents and "How To's" for customers as well as for internal use.
- DevOps administration – Create and maintain various tasks, and assist with sprint planning.
- Conduct personality-based interviews for potential hires and provide feedback on their performance during the probation period to inform hiring and retention decisions.
- I have worked with a diverse range of customers across industries, including leading financial institutions, energy providers, mining companies, healthcare organizations, and universities. Some notable engagements include collaborations with Fortune 500 and Fortune 100 companies, government agencies, and globally recognized enterprises.
K2 Consultant at First Technology Digital (2021-05 – 2022-04)
- Enhanced and supported applications for Sasol using K2 Five, with significant contributions to applications like International Travel Management.
- Managed server environments, including Dev, QA, and PROD, ensuring smooth deployment, maintenance, and troubleshooting.
- Built new K2 applications with SQL integration, handled server management, and led deployment processes across various environments.
Technical Associate at K2 (2020-06 – 2021-04)
- Gained hands-on experience across Professional Services, Quality Assurance, and Support.
- Developed internal projects using K2 Apps, Smartforms, and Workflows.
- Actively contributed to the K2 Community, assisting members with troubleshooting and solutions.
- Reproduced client issues, tested fixes, and managed K2 software upgrades and fix pack installations.
