Priscel Opoku

Friendly, organised and detail-focused administrator with strong customer-facing experience across retail, hospitality and sales. Confident managing phone enquiries, booking systems and front-of-house duties in busy, fast-paced environments, while remaining calm, professional and approachable under pressure. Quick to learn new computer systems, reliable with accurate data entry and record-keeping, and committed to treating every visitor with respect, discretion and confidentiality.

Combines this with three years' experience running a client-facing business, managing bookings, enquiries and customer relationships end to end.

Customer Service Assistant - Marks & Spencer

(2025-10 - 2025-12)

• Acted as a first point of contact for customers, welcoming them and handling enquiries in a friendly, professional manner
• Operated tills and processed transactions accurately, maintaining strong attention to detail
• Worked closely with the wider team to keep the shop floor organised and ensure smooth daily operations
• Resolved customer queries calmly and professionally in a fast-paced, high-footfall environment

Waitress - Bills

(2024-11 - 2025-05)

• Provided attentive, front-of-house customer service, managing requests promptly during busy periods
• Communicated clearly with customers and colleagues to keep service running smoothly under pressure
• Worked collaboratively with the team to prioritise tasks and maintain a calm, organised environment

Sales Representative - Limitless Group

(2023-11 - 2024-01)

• Handled client enquiries and delivered tailored, professional support by phone and in person
• Built positive relationships with clients through active listening and clear communication
• Managed workload efficiently, responding promptly to enquiries and resolving issues
• Used digital client management tools confidently as part of day-to-day duties

Sales Assistant

(2021-08 - 2021-09)

• Assisted customers with enquiries and purchases, resolving queries effectively
• Operated tills and processed transactions accurately
• Maintained store presentation and organisation to a high standard

Customer Service Advisor - Debenhams

(2020-03 - 2020-03)

• Delivered efficient, friendly customer service and resolved enquiries with attention to detail
• Maintained a welcoming, organised environment for customers and visitors
• Built positive relationships through strong communication and active listening

Founder & Lash Technician - PrisMinks

(2023-08)

• Manage all client bookings, enquiries and administration for a client base of 100+, maintaining accurate records
• First point of contact for all client communication, handling enquiries promptly and professionally
• Built strong organisational and time-management skills balancing appointments with day-to-day admin
• Achieved a 95% client satisfaction rate through reliable, detail-focused service

BA (Hons) - Media and Communications - De Montfort University, Leicester (2023 - 2026)

A Levels - Media Studies - Walton High, Milton Keynes (2021 - 2023)