Priscilla Brooking

Enthusiastic, personable and versatile person with a passion for going above and beyond to get the best outcome. Experienced working in customer focused roles including retail and administration involving preparing documentation, building strong working relationships and processing payments. Ability to demonstrate excellent communication, interpersonal and time management skills to achieve success.

Thrive on variety, with a willingness to take on a challenge. Seeking a customer service role that utilised my skills and experience delivering a quality service for customers.

Key holder/ Sales Assistant - Jack & Jones

(2025-06)

• Customer service
• Replenishment and standards on the shopfloor
• Opening and closing the shop
• Deliveries
• Daily brief
• Till work

Sales Assistant - Matalan

(2018-05 - 2024-12)

• Helped with stock replenishment and rotation
• Maintained the cleanliness of the store, meeting visual merchandising standards
• Welcomed people entering the shop and offered assistance
• Received new shipments, safely unloaded following health and safety guidelines
• Knowledgeable on products so alternative or additional sales can be made

Receptionist - The Beehive Centre

(2015-07 - 2018-03)

• Prepared professional documentation letters and reports
• Organised outgoing post and distributed incoming post to staff
• Answered phone enquiries, providing information or transferring calls as required
• Responded to email queries quickly and efficiently
• Greeted visitors, signing them in and arranging collection from relevant staff member

Administration Support - Unum Dental Care

(2016-10 - 2016-11)

• Processed claim forms using in house database system
• Completed filing, faxing and other general administration tasks

Sales Assistant - Smiggles

(2015-11 - 2016-01)

• Handled cash and card transactions on the till
• Assisted customers on the shop floor
• Worked with colleagues to achieve sales targets

Computer Course - Thurrock Adult Community College (2015-07)

Level 2 CACHE Child Care and Education - Thurrock Adult Community College (2015)

Functional Skills Entry Level 3 - English and Maths - Thurrock Adult Community College (2015)

Diploma in Computer Studies

GCSEs