Priya Janagil

Motivated and dependable individual with a background in high-volume administration. Proven ability to manage customer orders accurately under tight deadlines and communicate effectively within a team. Currently seeking a position to apply my strong organisational and interpersonal skills.

Administrator - The Santa Co

(2025-10 - 2025-12)

• Assisted daily with high-volume letter fulfilment for children's personalised Santa letters, reviewing 100+ letters daily for accuracy and personalisation.
• Managed packaging, stamping and postal logistics, including trips to the post office to ensure timely Christmas delivery.
• Monitored website orders to verify customer details matched letters, maintaining quality control under tight deadlines.
• Communicated effectively with team members to coordinate packaging and mailing tasks, ensuring customer orders were managed accurately.
• Showed initiative by taking responsibility for quality checks of letters and completing tasks independently without supervision.
• Collaborated with the team to ensure personalised letters were completed and shipped efficiently to meet high customer demand during Christmas.

Voluntary Work - Birmingham City Council – Newton Housing Centre

(2023-11 - 2023-12)

Worked with the public, supporting individuals and families facing homelessness. Built strong professional relationships with colleagues and developed effective teamwork and customer service skills.

• Shadowed housing officers during client interviews, gaining insight into housing support services.
• Assisted on reception, developed verbal communication and active listening through customer interaction.
• Observed teams across departments including Neighbourhood Advice, Temporary Accommodation, and Homelessness Team

Peer Mentor - Hamstead Hall Academy, Handsworth Wood

(2022 - 2023)

• Supported Year 7 students to improve literacy through one-to-one mentoring.
• Provided encouragement and guidance to help students reach their full academic potential.
• Developed strong communication and leadership skills while maintaining positive relationships with students and staff.

Psychology with Foundation Year - Psychology - Birmingham City University (2024-09 - 2025-04)

A Levels - Sociology, Psychology, English Language - Hamstead Hall Academy, Birmingham (2016 - 2023)

GCSEs - Hamstead Hall Academy, Birmingham (2016 - 2023)