Priya Kaur

I am a Third year BSc sociology and criminology student at University of Birmingham. Also, I have customer service experience across healthcare, community support and various organisations. I have strong communication, teamwork and leadership skills which have been developed through academic study and professional environments. Experienced in working in fast-paced settings, working with diverse customer bases and individuals.

Customer assistant at Tesco (2023-01 – 2026-12)

Fixed term contract and temporary contracts, demonstrating reliability and flexibility.

• Worked high peak times including numerous Christmas periods and a six-month fixed term contract
• Operated checkouts, handling payments and resolving customer queries and complaints
• Adapted to different sections on checkouts
• Supported shop floor operations including stock controlling and maintain the stores standards

Customer Service Assistant (summer role) at Culligan Water

• Assisted customers with enquires and orders
• Strong communication with class and written communication with customers
• Maintained accurate records while handling customer information confidentially

Work experience at Rethink Mental Illness – Bloxwich (2021-10 – 2022-06)

• Adapted communication styles to suit different situations and individuals
• Developed a strong interpersonal and a range of skills in this environment
• Coordinated group activities to promote enjoyment and wellbeing
• Supported planning and delivery of workshops

Work experience at Walsall MOT Service centre

Weekend and holidays.

• Printed and prepared invoices for customers
• Answered calls and communicated professionally with customers and suppliers
• Ordered vehicle parts and liaised with suppliers to ensure timely service
• Improved confidence and customer service skills

Christmas Temporary sale Assistant at Morrisons (2022-11 – 2022-12)

• Assisted customers with payments, vouchers, and cashbacks
• Operated tills accurately during the Christmas period
• Managed time efficiency to maintain customer satisfaction
• Strengthened communication skills and confidence in retail environment

Work experience at I-dispense Pharmacy (2022-10 – 2023-03)

• Communicated with individuals from diverse backgrounds and needs
• Maintained confidentiality when handling personal and medical information
• Developed an understanding of professional standards with healthcare settings
• Managing prescriptions

BSc in Sociology and Criminology – University of Birmingham

CACHE Technical level 3 extended Diploma in Health and social care

CACHE Technical level 2 extended Diploma in Health and social care

GCSES – Aldridge school