Priyanka Mehta

Results-driven technology and quality leader with 16+ years of experience leading digital transformation, quality systems, operational excellence, AI-enabled business initiatives, and cross-functional strategy across APAC. Proven track record of partnering with engineering, product, operations, executive leadership, and business stakeholders to identify transformation opportunities, improve operational performance, and deliver measurable business outcomes. Extensive experience building scalable quality frameworks, governance models, analytics-driven decision making, automation strategies, and enterprise-wide process improvements.

Passionate about leveraging AI, analytics, and data-driven insights to improve product quality, operational efficiency, and customer experience.

Head of Performance Reliability Quality Engineering at DevRev (2025-09 – Present)

• System Reliability & Quality Oversight: Led end-to-end quality assurance and performance testing for enterprise SaaS products, validating system architecture design and performance standards prior to release.
• AI & Workflow Quality Frameworks: Evaluated and implemented quality control frameworks for AI-driven development workflows and AI model performance (including OpenAI Codex), ensuring reliability and efficiency standards.
• Risk Evaluation & Executive Reporting: Partnered with Technical Program Managers and engineering leaders to identify solution dependencies, evaluate delivery risks, and facilitate Solution Checkpoint presentations with executive stakeholders.
• Operational Analytics: Built custom SQL queries and performance dashboards to continuously monitor system health indicators and enforce SLA targets.

Associate Director – Quality Engineering & Governance at Zalora Group (2013-08 – 2025-08)

Promoted progressively through regional leadership roles

• Regional Quality Governance: Served as the primary regional quality liaison between regional operations and executive leadership, establishing standardized QA frameworks and governance models across regional hubs.
• Defect & Risk Mitigation: Oversaw end-to-end test execution across e-commerce and logistics software suites; led root-cause analyses on operational failures and implemented structured risk mitigation plans.
• Process Optimization & Systemic Reviews: Conducted cross-functional operational reviews to uncover systemic workflow bottlenecks and quality gaps, introducing automation tools to drive enterprise-wide delivery efficiency.
• Audit & Compliance Support: Coordinated responses for technical issue escalations, operational support inquiries, and compliance/audit requests, maintaining detailed, audit-ready testing documentation.
• Data-Driven Insights & Dashboards: Designed executive Looker Studio and Tableau dashboards to track quality trends, system stability metrics, and operational performance for executive decision-making.
• Team Leadership & Resource Management: Recruited, mentored, and managed a high-performing regional team of 20+ engineers, overseeing resource forecasting, capacity planning, and operational SLAs.

Software Engineer at Mphasis (an HP Company) (2010-02 – 2013-05)

• Executed system integration, performance, and functional testing scripts across enterprise client software applications, ensuring alignment with strict technical specification requirements.
• Maintained standardized documentation of test plans, execution reports, defect logs, and resolution tracking in alignment with corporate quality standards.

Bachelor of Engineering in Engineering – Visvesvaraya Technological University