子猫

A hardworking person with strong experience in customer service and administration. I take pride in delivering excellent service, maintaining professionalism, and communicating effectively with customers, colleagues, and clients. I am reliable and have experience working both independently and as part of a team. Currently studying Politics, Criminology, and Ancient History at A-Level.

Administrative Assistant (Remote) - Sahan Cares - Remote

(2025-09 - 2026-04)

• Provided remote administrative support to ensure the smooth daily running of a care company.
• Handled phone and email enquiries from clients, families, care staff, and external professionals.
• Updated and maintained confidential client records accurately using digital systems.
• Assisted with staff scheduling, appointment booking, and rota coordination.
• Organised and managed digital files, documents, and care-related paperwork.
• Supported communication between clients, families, and care workers.
• Entered and checked data to ensure information was accurate and up to date.
• Followed confidentiality and data protection procedures when handling sensitive client information.
• Assisted managers and care coordinators with day-to-day administrative tasks.

Sales Assistant

• Delivered high-quality customer service by warmly welcoming customers and ensuring they felt comfortable and valued throughout their visit.
• Assisted customers in finding products suited to their needs, offering recommendations and product knowledge.
• Handled customer queries, concerns, and complaints professionally and efficiently.
• Supported sales by promoting products and creating a friendly shopping environment.
• Maintained shop floor standards through restocking shelves, organising displays, and ensuring cleanliness.
• Worked effectively within a team during busy periods to ensure smooth daily operations.
• Operated tills and processed transactions accurately with strong attention to detail.

Cafe Assistant - Chloe Gourmet - Leicester

• Delivered friendly and attentive customer service.
• Handled customer enquiries and processed orders professionally.
• Maintained high standards of cleanliness and presentation.
• Supported colleagues during busy periods and assisted with opening and closing procedures.

A Levels - Politics, Criminology, Ancient History - WQE College

GCSE - English Language - Soar Valley College (2025-07)

GCSE - Maths - Soar Valley College (2025-07)