L

Positive and upbeat Customer Service Specialist bringing 13+ years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Dog Groomer - Self employed - Birmingham, West midlands

(2021-03)

• Delivered consistent customer service to pet owners, maintaining loyal client base.
• Communicated with pet owners to address possible allergies or behavioural habits.
• Prepared grooming stations by refilling shampoo bottles, sanitising implements and replenishing clean towels.
• Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
• Kept dogs safe by remaining alert to environmental conditions and safety hazards.
• Utilised fear-free practices to bathe and groom diverse dog breeds, applying breed-specific techniques for optimal results.
• Completed owner paperwork and documented pet allergies, symptoms and nutritional data in charts.
• Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
• Checked animals for injury and illness, maintaining thorough records for reference.

Customer Assistant - Marks and Spencer - Birmingham, West midlands

(2007-11 - 2022-03)

• Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction.
• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Regularly replenished shelves, till areas and displays with latest merchandise and signage.
• Elevated customer shopping experience by greeting customers in warm, friendly manner within target timeframe.
• Updated visual merchandising displays to drive sales through engaging and appealing store windows.
• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.

NVQ Level 1 - Hospitality - Solihull College (2007)

GCSEs - Education - St Paul's School (2006)