Purva Thakur

Customer-focused and enthusiastic professional with experience delivering high-quality service in fast-paced hospitality and event environments. Skilled at building positive customer relationships, understanding customer needs, resolving queries professionally, and working collaboratively within teams. Strong communicator with the ability to multitask and create welcoming customer experiences.

Steward - Gough & Kelly - Leeds, West Yorkshire

(2025-12)

As a Steward at Gough & Kelly, the role focuses on maintaining a safe, secure, and well-managed environment for the public, staff, and clients. Stewards support events, venues, and contracted sites by providing customer service, safety monitoring, and incident response.

Front of house Assistant - Supreme Restaurant - Pune, India

(2024-01 - 2025-07)

Delivered high-quality customer service at catered events, ensuring a welcoming and professional dining experience for guests. Managed front-of-house operations, including greeting customers, taking orders, serving food and beverages, and maintaining clean and organised service areas. Collaborated closely with kitchen staff to ensure timely and accurate service while handling customer queries and resolving issues efficiently.

Demonstrated strong communication, teamwork, and the ability to work effectively in fast-paced, high-pressure environments.

Master's - clinical Embryology and Assisted Reproduction - University of Leeds (2025-09 - 2026-09)

Bachelor of Science - Biotechnology - Bharti Vidyapeeth, Rajiv Gandhi Institute of IT and Biotechnology (2022-06 - 2025-04)