Qhsuan Smith

I'm a 20 year old professional with adaptable customer service and administrative skills. I have experience in hospitality, sales support, marketing, reservations, and guest relations. Strong communication and organisational skills with experience working in fast-paced, customer-facing environments.

I'm Confident in using social media, handling customer calls and inquiries, managing bookings and supporting daily operations. I'm currently seeking opportunities in administration, HR support, reception, guest relations, or co-ordinator roles. I Believe in learning every day and giving my best effort in whatever I do.

Sales & Marketing Representative - Djeliba Leisure Group / TUI BLUE Tamala - The Gambia

(2025-01 - 2026-12)

• Managed customer inquiries across calls email, WhatsApp, and social media
• Assisted with reservations and group bookings
• Created photo/video content for marketing
• Supported front desk and guest relations
• Helped maintain social media presence

Waitress & Cashier - Tropicana Café and Restaurant - The Gambia

(2023-01 - 2024-12)

• Welcomed and seated guests
• Maintained professional customer service in busy environments
• Attended to customers needs and ensured they were treated appropriately
• Always served customers on time and showed great teamwork with coworkers
• Built a good overall rapport with all customers and kept the environment organised

Social media manager - Tally's Kitchen

(2024-01 - 2026-12)

• Created and scheduled social media content.
• Managed online engagement and customer interactions.
• Promoted products and services through social media platforms.
• Assisted with increasing brand visibility and audience engagement.

Secondary School - Harris Invictus Academy (2016-01 - 2019-12) Croydon, UK

Certified in Hospitality & Tailoring - Sunrise Skills College (2020-01 - 2024-12) The Gambia