Queen Akpoguma

Business Analyst with experience delivering business analysis, process improvement and digital transformation initiatives across diverse business environments. Skilled in requirements elicitation, stakeholder engagement, process mapping, data analysis and solution design, with the ability to translate complex business challenges into clear, practical business and functional requirements. Experienced in producing BRDs, user stories, functional specifications and process models while working collaboratively with business and technical stakeholders.

Proficient in Power BI, SQL, Excel, Jira and Confluence, with a strong focus on delivering user-centred solutions, improving operational efficiency and enabling data-driven decision-making.

Business Analyst Consultant - Amdari Ltd

(2025-07)

• Facilitate discovery workshops to understand business objectives, pain points, and operational challenges.
• Map As-Is and To-Be processes using BPMN and Lucidchart to identify improvement opportunities.
• Analyse business data using SQL and Excel to improve reporting accuracy and reduce manual effort.
• Produce BRDs, functional specifications, user stories and process documentation aligned to stakeholder needs.
• Design Power BI dashboards that provide leadership with real-time operational and performance insights to support informed decision-making.
• Collaborate with business and technical stakeholders throughout delivery, supporting successful implementation, User Acceptance Testing (UAT) and requirements validation.

Business Analyst - Alboss Consulting

(2023-07 - 2025-06)

• Gathered business requirements through stakeholder interviews, workshops and document analysis.
• Produced BRDs, business cases, process maps, user stories and functional specifications, providing stakeholders with a clear understanding of project scope, business objectives and delivery requirements.
• Performed gap analysis and root-cause analysis to identify opportunities for operational improvement.
• Worked closely with project managers, subject matter experts and technical teams to refine requirements, resolve ambiguities and support successful solution delivery.
• Supported User Acceptance Testing (UAT) and managed requirements traceability throughout project delivery.

Business Development Manager - Criblux Ltd

(2015-11 - 2022-01)

• Managed client and partner relationships across property and industrial power solution sales, maintaining structured communication and consistent documentation throughout the deal cycle.
• Led customer viewings, product demonstrations and offer processing for local and international investors, supporting stronger conversion across commercial opportunities.
• Spearheaded sales activity against annual targets, using disciplined pipeline tracking and stakeholder follow-up to exceed commercial goals.
• Organised promotional events and maintained transaction records, improving visibility of activity, accountability and opportunity progression.
• Strengthened existing partnerships through ongoing relationship management, supporting repeat business and smoother negotiation with external stakeholders.

MSc - Business and Management - Plymouth University

BSc - Accounting - Delta State University