R Liaqat

Graduate Software Engineer with a BSc (Hons) Software Engineering from Manchester Metropolitan University. Experienced in building full-stack web applications using modern technologies including Next.js, React, and TypeScript. Additional experience in software testing with JUnit and Mockito in Java. Eager to apply these technical skills within enterprise and client delivery environments, contributing to digital transformation and impactful technology solutions.

Digital Service Desk Technician — Internship at Manchester University NHS Foundation Trust (2023-05 – 2023-07)

• Recorded and triaged IT issues, requests, and queries via phone, electronic channels, and in person using the Trust's Service Desk system.
• Monitored open tickets against SLAs and followed up with support teams to ensure timely resolution.
• Managed user expectations by providing regular updates on ticket status.
• Performed basic troubleshooting and delivered first-time fixes when possible.

Crew Member at McDonald's (2022-12 – Present)

• Maintained high performance in a fast-paced, high-volume environment alongside full-time university study.
• Communicated clearly with customers and team members to resolve issues quickly and maintain service standards.
• Collaborated reliably across busy shifts, demonstrating consistency and accountability under pressure.

BSc (Hons) in Software Engineering – Manchester Metropolitan University (2023 – 2025)

T-Level in Digital Production, Design and Development – The Manchester College (2021 – 2023)