Rabia Begum

Professional and diligent agency approved, bilingual customer service provider, with a track record of delivering excellent customer experience and commanding front of house operations for highly regulated environments and high-profile events.

Retail Assistant - Jora Junction

(2023-11)

In the role of retail assistant, the work involves managing and fostering positive relationships with customers.

• Organising and restocking merchandise to create an attractive layout.
• Maintaining a clean and organised store environment.
• Assisting customers with inquires and purchases.
• Managing inventory of clothes
• Providing excellent customer service
• Providing exceptional customer service by assisting with inquiries and ensuring a positive experience.
• Maintaining a well-organised retail environment, including inventory management and record-keeping of the clothes.
• Utilising visual merchandise.

Staff Member - Twilight Pharmacy

(2022-05 - 2023-08)

Trustworthy member of staff with a developing key role within the business. Became largely responsible for managing prescriptions and customer relations.

• Taking orders for each table and providing valuable customer service during each interaction
• Serving all drinks at the bar for floor staff to take to tables.
• Handling phone calls regarding prescription refills, orders, payments and complaints
• Keeping area tidy by cleaning glassware throughout the day as well as fulfilling required duties
• Regular inventory management and reports for owner to review at the end of each day of
• Providing exceptional customer service by aiding with inquiries and ensuring a positive experience.
• Accurately dispensing medications and filling prescriptions to ensure patient safety.
• Maintaining a well-organised pharmacy environment, including inventory management and record-keeping.

Bachelor of Science - Biomedical Science (Hons) (2024-09)

A level - Biology, Chemistry, Psychology (2022-09 - 2024-08)

GCSEs - Mathematics and English Language (2016-09 - 2021-06)