Rabiat Suberu

Operations leader with 7+ years building high-performance processes in regulated, data-intensive environments now bringing that rigour directly into fintech and technology operations. Specialist in process automation, operational governance, cross-functional delivery, RCA, and KPI-driven performance management the core disciplines that scale fintech and tech organisations from functional to exceptional. Proven track record of 40% efficiency gains, 75% defect reduction, and 100% compliance across complex, high-volume operations.

Experienced deploying ERP systems, designing escalation frameworks, and translating operational data into leadership insight. MBA-qualified, PMP and Six Sigma certified — ready to operate and lead from day one.

Operations Associate — Digital Finance at Capsa Tech Inc. (2025-01 – Present)

• Owned end-to-end product operations across a digital finance platform, maintaining zero audit findings and 100% controls compliance across all client-facing processes in a fast-scaling fintech environment.
• Redesigned escalation frameworks and service prioritisation protocols, lifting service consistency by 25% and cutting average incident resolution time directly improving client SLA adherence.
• Built and maintained Excel KPI dashboards tracking performance across 5 product lines, delivering weekly data-driven governance reports to senior leadership and accelerating decision cycles.
• Automated 3 high-volume manual transaction workflows using process redesign and tooling integration, reducing manual processing effort by 30% and eliminating recurring bottlenecks.
• Managed and resolved 100% of high-priority operational incidents within SLA over a 12-month period zero escalations to senior management, zero client-impacting breaches.
• Partnered with legal, finance, and product stakeholders to deliver scalable solutions for non-standard requests, maintaining full governance compliance across all cross-functional workflows.
• Introduced structured tracking systems that reduced incident backlog by 40%, improving operational transparency and strengthening stakeholder confidence in service delivery.

Quality & Senior Operations Manager at Saro Lifecare Limited (2019-09 – 2023-08)

• Scaled and led a cross-functional operations team of 20+, delivering a 40% improvement in operational efficiency while maintaining zero external audit failures across 4 consecutive years.
• Designed and deployed an ERP-based operations tracking system across all departments, reducing manual reporting by 35% and creating real-time operational visibility for executive leadership.
• Built an organisation-wide KPI governance framework with 20+ SOPs, driving 100% process consistency across departments and enabling rapid onboarding of new operational staff.
• Applied Six Sigma DMAIC to eliminate production inefficiencies, achieving a sustained 15% reduction in downtime and significant cost savings — methodology directly applicable to fintech process optimisation.
• Drove defect rates from 2% to 0.5% over 36 months through root-cause analysis protocols, control frameworks, and corrective action systems.
• Managed a supplier audit programme across 12 vendors, reducing packaging defect rates to below 1% and eliminating supply chain quality risk.
• Improved product analysis lead time by 40% by redesigning laboratory workflows demonstrating ability to identify and eliminate operational bottlenecks at pace.

Quality Operations Officer at Saro Lifecare Limited (2017-08 – 2019-09)

• Reduced customer quality complaint rates to below 1% through structured root-cause analysis and corrective action protocols sustaining this benchmark for 2 consecutive years.
• Delivered annual operational strategic plans with an 85% on-target KPI delivery rate, consistently translating strategic goals into measurable operational outcomes.
• Produced weekly KPI performance reports for senior leadership with 100% submission adherence, zero missed deadlines throughout tenure, demonstrating the reporting rigour fintech operations require.
• Executed chemical and microbial quality analysis across 500+ product batches annually, achieving 100% regulatory compliance with zero failed external audits.
• Achieved 15% bulk waste reduction and 100% environmental compliance through a company-wide operational improvement programme spanning 3 departments.

Master of Business Administration in MBA – Newcastle University Business School (2023-01 – 2024-12)

BSc (Hons) in Agricultural Biochemistry & Nutrition – University of Ibadan (2011-01 – 2015-12)