Rachael Billing

Dedicated and solution-oriented Project Officer with a consistent track record of delivering projects on schedule and achieving high stakeholder satisfaction. Currently pursuing a Prince2 Agile Foundation and Practitioner qualification, I thrive in collaborative environments where strong relationships and quality-driven teams are paramount.

With expertise in agile project support, CRM systems, SaaS account management, and business process optimization, I excel at developing organisational processes and creating resources that improve efficiency and drive best practices. A skilled communicator and team leader, I bring a proactive approach to analyzing challenges, implementing solutions, and fostering a supportive and productive work environment.

I have extensive experience across various roles in project management, administrative support, and customer relationship management. Key highlights of my professional journey include:

• Project Management and Support: Overseeing project planning and execution, developing best practices, and supporting cross-functional teams in organisations like NHS England and Geo.me Solutions.
• CRM and SaaS Management: Skilled in tools like Salesforce, Zoho, and ServiceNow, managing client accounts, renewing contracts, and optimizing customer experiences.
• Administrative Excellence: Efficiently managing operations, organising events, and coordinating teams in roles with Ernst & Young, Microsoft Research, and Napp Pharmaceuticals.
• Public Sector and Compliance: Ensuring regulatory compliance and process adherence in roles with the Environment Agency and Exeter City Council.
• Team Leadership and Training: Leading teams during critical periods, developing training resources, and mentoring team members.

This diverse background showcases my adaptability, technical expertise, and commitment to organisational success.

• Prince2 Agile Foundation and Practitioner (In Progress): Comprehensive training in agile project management methodologies, enhancing my ability to deliver flexible and responsive solutions in dynamic environments.
• Certified Mental Health First Aider (MHFA): Equipped with skills to support workplace mental health and wellbeing, fostering a supportive team culture.
• Microsoft Project and SharePoint Training: Proficiency in leveraging tools for effective project and information management.
• BA (Hons) Fine Art: Developed creative ‘out of the box’ critical thinking, which embeds my visual and solution orientated approach to my project support work, presentation skills and intranet management. 

This blend of technical and interpersonal training supports my expertise in project management and team collaboration.