Compliance Administrator at Hamblion Transport (2021-11 – Present)
- Updating FORS (Freight Operators Recognition Scheme) compliance files to ensure they correspond with current guidelines and company compliance
- Ensuring all staff complete necessary online training required and updating records to reflect this
- Handling all vehicle accident claims for other vehicles or property, liaising with third parties and insurance brokers to resolve claims quickly and efficiently
- Recording all details on spreadsheets to indicate costings, driver details and incident details
- Assisting with reporting to customers when deliveries have been completed via online applications
- Scanning and attaching Proof of Delivery notes to relevant files on the in-house transport system
- Checking overnight parking invoices correspond with driver Running Sheets
- Looking into any PCNs received to ascertain reasons and reporting to Director to ensure drivers are spoken to if necessary
Import Haulage Clerk at LV Shipping (2019-09 – 2020-08)
- Handling key customer imports and acting as their first point of contact
- Receiving notification of importation of goods
- Preparing files for each shipment and updating files and systems with costs due for collection and raising invoices accordingly
- Ensuring documentation is in place to allow Customs clearance and booking of onward haulage to delivery point
- Calculating any additional costs incurred, i.e. Quay rent, Demurrage charges
- If haulage requires special equipment, i.e. tipper chassis, to arrange weeks before cargo is expected
- Liaising with customer via telephone and confirmation via email, advising them of delivery options, then ensuring delivery bookings are input and received by hauliers and shipping lines in preparation for oncarriage
- Liaising with hauliers and customers to ensure smooth running of service to delivery point and updating customers of any issues or delays
- Handling all queries in relation to cargo at all points
Administrator/Customer Service Temporary Role at Logistic Planning Services (2018-11 – 2019-08)
- Responsible for all incoming e-mails to the bookings department, ensuring all emails are dealt with correctly and redirecting to other departments as necessary
- Inputting all delivery and collection instructions into the TOPS system
- Dealing with any amendments to the booking as instructed and ensuring those involved are made aware of the changes
- Ensuring Dangerous Goods Notes are received in good time and attached to the driver documentation
- Answering incoming calls and assisting with any questions or queries
- Ensuring customers are made aware of any demurrage charges incurred at delivery/collection point, advising times and following up with charges and Proof of Delivery to support the costs from haulier to customer
- Entering payment to drivers
- Updating container restitutions in the TOPS system
Administration Assistant Temporary Role at James Kemball Transport (2018-01 – 2018-08)
Front of House Waitress at Cafe Bencotto (2015-10 – 2017-01)
Import Administrator at John Good & Sons (2005 – 2007)
Import Customer Service at CP Ships (2002 – 2005)
Export Customer Service Clerk at Maersk (1999 – 2002)
Transport Administrator at SOCL (1997 – 1999)
Office Administrator at Goodway Transport (1994 – 1997)
Shipping Clerk/Secretary at North Sea Ferries (1987 – 1994)
